Cafe Supervisor

Description

We are seeking a passionate and service-driven Cafe Supervisor to lead daily operations at Messenger Cafe, located within the Cascade Hotel. This role blends hands-on barista expertise with supervisory leadership, ensuring exceptional coffee quality, elevated guest service, and a smooth, efficient café operation. 

Messenger Café, situated within the Cascade Hotel—a Tribute Portfolio property—is a vibrant coffee destination known for its artisan-level roasts and exceptional service. As part of the FairWave Coffee Collective, we are committed to fair sourcing, the art and science of roasting, and empowering passionate coffee professionals.

Key Responsibilities

• Prepare and serve high-quality coffee and tea beverages in accordance with established recipes, brand standards, and guest preferences
   
• Maintain cleanliness and organization of the café, including equipment, counters, seating areas, and storage
   
• Ensure consistent execution of food safety, sanitation, and proper food handling practices
   
• Assist with food preparation as needed, including pastries and light café offerings
   
• Monitor product quality, presentation, and portion control

Supervisory & Leadership Duties

• Supervise daily café operations, ensuring efficient workflow and exceptional guest experiences
   
• Lead by example through hands-on service and professional guest engagement
   
• Train, coach, and mentor baristas on beverage preparation, customer service standards, and café procedures
   
• Assist with scheduling, shift coverage, and break management to meet business demands
   
• Provide performance feedback and support associate development
   
• Address guest concerns and service recovery situations professionally and promptly
   
• Support management with inventory control, ordering, and waste reduction efforts
   
• Ensure cash handling procedures, register accuracy, and opening/closing duties are followed
   
• Enforce company policies, safety standards, and hotel operating procedures

Team Collaboration

• Foster a positive, inclusive, and collaborative team environment
   
• Communicate effectively with hotel leadership and other departments as needed
   
• Support company initiatives, brand standards, and service culture expectations
   

Experience & Qualifications

• Previous café, barista, or food service experience required; supervisory experience preferred
   
• Strong knowledge of coffee preparation, brewing methods, and café equipment
   
• Working knowledge of food safety regulations and best practices
   
• Excellent communication and interpersonal skills
   
• Strong time management and organizational abilities in a fast-paced environment
   
• Basic math skills for cash handling and register reconciliation
   
• Passion for coffee culture and commitment to continuous learning
   

Education & Requirements

• High School Diploma, GED, or equivalent work experience
   
• Strong understanding of the English language
   
• Prior guest or customer service training preferred
   

Licenses & Compliance

• Food Handler’s License (KCMO) – required within 30 days of hire
   
• Liquor License (KCMO) – required within 30 days of hire
   
• Must successfully complete a drug screen and background check in accordance with federal and state laws
   

Benefits

• Affordable health insurance with employer premium contributions for full-time associates
   
• Medical, dental, vision, accident, critical illness, and life insurance options
   
• Paid Time Off (PTO) for eligible associates
   
• Exclusive discounts at Marriott Hotels