Event Manager

Description

JOB SUMMARY

The highly anticipated Cascade Hotel Kansas City: a Marriott Tribute Portfolio is about to take center

stage on the Country Club Plaza, Kansas City’s most sought after entertainment district, alongside our

beautiful Aloft Hotel.  Boasting 298 guest rooms, 15,000 square feet of meeting space, 4 chef-driven

concepts, 4 full bars, a roof top space, and so much more this dual hotel property is destined to become

the ‘go to’ spot in Kansas City.

We are in search of an Event Manager that will play a key role in Sales and Marketing efforts for both

hotels. If you are experienced, innovative, tenacious, and ready to make your mark - we want to hear

from you.

The ideal Event Manager will help lead the Sales and Events team to provide distinctive, one-of-a-kind,

events on the Country Club Plaza. This candidate will be responsible for preparing all event

documentation and coordinating with Sales team, strategic partners, property departments, and client to

ensure consistent, high-level service throughout pre-event, event, and post-event phases of

property/group events. This position primarily handles events of average complexity from turnover to

completion. Leading a team of event specialists, the right candidate will ensure property events have a

seamless turnover from sales to service, and back to sales. An ideal Event manager will be consistently

looking out for the right opportunities to maximize revenue through up selling and offering enhancements

for every event.

Job Responsibilities:

• Ensures that events progress seamlessly by following established procedures, collaborating with strategic partners, other employees/departments, and ensuring accuracy.
• Conducts/participates in site visits to support sales effort.
• Greets client(s) during the event phase and hands-off to the Events team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Oversee event budgets and ensure that expenses stay within set limits by client.
• The ability to create detailed event timelines and schedules to ensure events happen on time.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for assigned groups.
• Identifies operational challenges associated with events team and determines how to best work with the property staff, strategic partners, and client to solve these challenges and/or develop alternative solutions.
• Uses judgment to integrate current trends in event management and event design.
• Acts as liaison between sales team, strategic partners, and outside vendors (where applicable), and client throughout the event process (pre-event, event, post-event).
• Performs other duties as assigned by Director of Sales to meet business needs.
• Solicits feedback from the property departments and/or strategic partners to identify areas for improvement to enhance the Event Planner’s experience.
• Ensuring and Providing Exceptional Customer Service.
• Delivers exceptional client service throughout the planning/event experience and encourages the same from other employees/teammates.
• Empowers events team to provide excellent client service.
• Sets a positive example for client/guest relations.
• Coordinates and communicates event details both verbally and in writing to the client, strategic partners, and property operations.
• Makes presence known to client at all times during this process.
• Oversees client experiences from file turnover through the post event phase until turnover back to sales.
• Follows up with client post-event.
• Responds to and handles event problems and complaints from event planners/client.
• Uses personal judgment and expertise to enhance the client experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve client service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on event quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities.
• Leading Event Management Teams.
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Facilitates various meetings as necessary (Banquet Event Order meeting, block review, scrub meetings, etc.).
• Supporting and Coordinating with the Sales and Marketing Function.
• Assists in the sales process and revenue forecasting for corporate and leisure groups.
• Up-sells products and services throughout the event process (where applicable).
• Forecasts group sleeping rooms and event revenue (catering and audio visual) for potential groups/events.

Qualifications:

• High school diploma or GED.
• Minimum of 2 years of experience in the event management/planning area – preferably in a hotel
• setting.
• Strong organizational and time-management skills are essential to this position.
• Lightspeed and CI/TY programming knowledge a plus.
• Must have exceptional communication skills.
• Works well in high-pressure situations.
• Must be able to maintain composure and objectivity under pressure.
• Must be an effective listener.
• Must be able to work with and understand financial information - including but not limited to budgetary goals, room projections, basic arithmetic functions, and event planning guidelines.

Job Function:

• Full-time employment – onsite
• Hours may vary depending on event schedule(s)
• Must be able to work weekend, evenings, and holidays
• Position is salary, plus bonus potential
• Benefits available

Salary : $58 - $62