What are the responsibilities and job description for the Customer Support & Administrative Coordinator position at Corporate Resources of Illinois?
Customer Support & Administrative Coordinator – Milwaukee, WI
$50,000 to $60,000/Annually Plus Benefits
For over 30 years, we have been a trusted leader in the watersports industry, specializing in high-quality, precision-engineered parts for jet skis, boats, and other watercraft. From the beginner thrill-seeker to the seasoned pro, we help enthusiasts ride the waves and navigate the waters with confidence.
We are currently expanding our Customer Service Department and are seeking a Customer Support & Administrative Coordinator to join our team. In this role, you will support customers throughout the ordering process while providing administrative coordination across internal teams to ensure a seamless customer experience.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries, concerns, and requests, ensuring a high level of customer satisfaction
- Build and maintain strong relationships with customers through consistent communication and support
- Assist customers with product information, order placement, and general inquiries
- Manage and process customer orders, ensuring accurate and timely data entry into the system
- Coordinate with production and logistics teams to support order fulfillment and on-time delivery
- Track and monitor orders, providing customers with updates on status and timelines
- Handle order changes, discrepancies, and issues promptly to ensure a smooth experience
- Provide administrative support including documentation, reporting, and internal coordination
- Maintain up-to-date knowledge of products, systems, and processes to effectively support customers
Qualifications:
- 1 year of customer service, administrative support, or inside sales experience - open to those in service wanting to transition into a corporate environment.
- Bachelor’s degree preferred but not required
- Proficiency in Microsoft Office Suite
- Technical or mechanical aptitude is a plus
- Strong organizational skills with attention to detail
- Ability to build relationships and communicate effectively across teams
Corporate Resources, on behalf of our client located in Milwaukee, WI, is hiring a Customer Support & Administrative Coordinator.
Salary : $50,000 - $60,000