What are the responsibilities and job description for the Fraud Dispute Analyst position at Corpay?
What We Need
Corpay is currently looking to hire a Fraud Dispute Analyst within our Fraud division. This position falls under our Finance line of business and is located in Brentwood, TN. In this role, you will be responsible for the analysis of transactions in the financial portfolio, including transactions disputed as Fraud. This position is a key partner in reducing fraud losses through the use of skillful analytics across multiple lines of businesses. This is a high volume fast paced hybrid work environment with two required workdays in office. You will report directly to the Fraud Dispute Manager and regularly collaborate across the organization.
How We Work
As a Fraud Dispute Analyst, you will work in a hybrid environment. Corpay will set you up for success by providing:
The Responsibilities Of The Role Will Include
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
Corpay is currently looking to hire a Fraud Dispute Analyst within our Fraud division. This position falls under our Finance line of business and is located in Brentwood, TN. In this role, you will be responsible for the analysis of transactions in the financial portfolio, including transactions disputed as Fraud. This position is a key partner in reducing fraud losses through the use of skillful analytics across multiple lines of businesses. This is a high volume fast paced hybrid work environment with two required workdays in office. You will report directly to the Fraud Dispute Manager and regularly collaborate across the organization.
How We Work
As a Fraud Dispute Analyst, you will work in a hybrid environment. Corpay will set you up for success by providing:
- Assigned workspace in Brentwood office
- Company-issued equipment
- Formal, hands-on Training
The Responsibilities Of The Role Will Include
- Analyzing dispute cases and support documentation received to determine if the transaction(s) is a valid dispute.
- Determining which disputes qualify for chargeback to the merchant based on specific criteria.
- Developing sound conclusions based on analyses performed.
- Supporting the Chargeback Team to ensure all chargebacks are processed timely.
- Working with appropriate support teams to ensure customer receives a timely credit for all qualifying disputes.
- Ensuring all Reg E disputes and notifications are processed accurately and timely.
- Maintaining dispute and chargeback inventory to ensure all cases are accounted for and processed timely.
- Working with the Fraud Risk Team in developing business rules to monitor, identify and remediate fraudulent trends quickly.
- Effectively assessing current work methodologies and recommend changes when and where necessary.
- Assisting the Risk Management team in performing trending and forecasting of fraud in various financial portfolios.
- Reporting appropriate transactions to the MasterCard tool timely based upon specific requirements for SAFE (The Fraud Center) and Stand-In.
- High School diploma with 1 years customer service and card processing experience.
- Experience in fraud analysis and detection is a plus.
- OpenWay/Prepaid, Comdata Proprietary and MasterCard platform experience preferred, but not required.
- Must be detail oriented with great analytical skills.
- Thorough working knowledge of Microsoft Excel.
- Must be able to multi-task and prioritize with priorities that change quickly.
- Must have excellent organizational skills to manage the inflow of new issues and manage items that are not immediately resolved.
- Must possess good communication skills, written and verbal.
- Must be able to work independently.
- Must be able to work the following shift/schedule: Monday - Friday, 8:00 am – 5:00 pm
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into 401(k) plan (subject to eligibility requirements)
- Company-wide virtual fitness classes
- Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
- Employee discounts with major providers (wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Engaging culture with company-wide contests and prizes
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.