Help Desk Specialist

Job Title:

Technology Support Specialist

Location:

Mineral Wells, TX

(On-site | Monday–Friday, 8:00 AM – 5:00 PM | On-call rotation required)

About the Opportunity:

Cornerstone TTS is a trusted partner in delivering forward-thinking tech talent to organizations seeking secure, reliable, and scalable IT support. We are currently seeking a Technology Support Specialist for a mission-driven environment in Mineral Wells, TX, where technology plays a critical role in delivering services that matter.

This role is ideal for someone with a service-first mindset, strong troubleshooting skills, and a passion for improving the day-to-day IT experience of end-users while supporting broader infrastructure and security goals.

Key Responsibilities:

End-User & Technical Support

• Serve as the first point of contact for internal users across hardware, software, and network issues.
• Deliver high-quality technical support via phone, email, in-person, or remote access tools.
• Monitor, triage, and resolve service tickets within defined SLAs.

System & Infrastructure Maintenance

• Install, configure, and support desktop/laptop systems (Windows/macOS), mobile devices, and peripherals.
• Support Microsoft 365, printers, A/V equipment, and systems within meeting rooms and council chambers.
• Assist in updates, patches, backups, and preventive maintenance.

Security, Compliance & Inventory

• Help maintain IT asset inventory, licensing, and lifecycle tracking.
• Participate in cybersecurity efforts: patching, endpoint protection, and user awareness training.
• Ensure systems align with IT security policies and compliance requirements.

Training & Documentation

• Document resolutions, processes, and SOPs for internal knowledge sharing.
• Provide user training on new systems, features, or IT best practices.

Project & Collaboration Support

• Participate in tech rollouts, upgrades, and cross-departmental IT projects.
• Collaborate with internal teams and external vendors to resolve escalated issues or implement solutions.

After-Hours Support

• Participate in on-call or emergency tech support rotation as needed.

Skills & Qualifications:

Required:

• 1 years of experience in IT support, helpdesk, or desktop support role.
• Working knowledge of:
• Windows OS, macOS, iOS, Chrome OS
• Microsoft 365 administration
• Active Directory & Group Policy
• TCP/IP networking concepts
• Ability to diagnose technical issues across software, hardware, and network layers.
• Strong communication, time management, and customer service skills.

Preferred:

• Associate’s degree or technical certifications (CompTIA A , Network , Security , Microsoft).
• Experience in municipal, public sector, or service-oriented tech environments.
• Familiarity with ITIL-based service desk operations and tools.

Physical Requirements:

• Ability to lift up to 40 lbs, crouch, bend, and access tight spaces for cabling and hardware setup.
• Ability to sit, stand, and walk for extended periods as job duties require.

Why Join Cornerstone TTS?

At Cornerstone TTS, we don’t just place candidates — we invest in long-term fit and mutual success. We advocate for IT professionals who want to:

• Grow technically in high-impact roles
• Work in environments where your support makes a difference
• Collaborate with teams who value integrity, security, and continuous improvement

On-site in Mineral Wells, TX

Ready to Apply?

If you're passionate about making technology work for people — and have the skills to support secure, stable, and smart IT environments — we want to hear from you.