Help Desk and Server Support Specialist

Overview
The ideal candidate will be a customer-focused professional with strong problem-solving abilities, technical expertise, and a passion for supporting both people and technology. In this role, you will provide front-line support for employees, resolve technical issues, and play a key role in maintaining and improving our server environment.

Duties

• Respond to help desk tickets in a timely manner while maintaining clear communication with users.
• Provide timely, professional, and effective support to end-users, escalating issues when necessary.
• Troubleshoot email, software, hardware, and printing issues across Microsoft Windows workstations, laptops, and servers.
• Maintain accurate records of all support interactions and resolutions in the ticketing system.
• Use server monitoring tools to proactively identify and resolve potential network, computer, or server issues.
• Perform Active Directory tasks, server administration, and hardware upgrade projects.
• Conduct daily server backups and monthly after-hours server maintenance to ensure system reliability.
• Develop and maintain technical documentation, including work processes, standard operating procedures, and end-user support guides.

Experience

• Prior experience in a Help Desk support role with exposure to system administration in a Windows Server environment.
• Strong background troubleshooting computer, printer, email, hardware, and software issues.
• Ability to manage multiple priorities and thrive in a fast-paced environment.
• Experience with server backups, patching, antivirus software, and configuration of both physical and virtual servers.
• Must be able to work flexible hours, including occasional after-hours maintenance.
• Ability to lift servers, network, and storage equipment up to 50 lbs.
• We invite passionate individuals who are eager to contribute to our team while growing their skills in the IT field. If you have a knack for problem-solving and enjoy helping others navigate technology challenges, we encourage you to apply.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $45,000 - $55,000