Technical Support Specialist (NOT an IT Help Desk role)

Description

General Summary:

Land Survey Or Construction Layout Experience Is REQUIRED.

Minimum 5 years’ experience with Trimble Geospatial field and office software is highly preferred (Trimble Access, Survey Pro, Trimble Business Center, Trimble GNSS, Trimble robotic total stations, Trimble DiNi levels, Trimble MGIS products, etc.).

The Technical Support Specialist provides timely and accurate troubleshooting for hardware and software issues. They will analyze, resolve, and maintain both hardware and software for our customers. This individual will interact with end-users via phone, email, or in-person.

Ideally this candidate will work out of our Southake (Dallas) office, but may wok in any of our major Texas offices to include Austin, San Antonio, Houston or Dallas.

Essential Functions

Technical Support

• Handles technical support phone calls and emails;
• Assists with walk-in customers;
• Ensures high customer satisfaction levels;
• Record all technical issues and resolutions in Business Central.
  
  

Installation

• Prepares new/used equipment for installation after sale is completed and assists sales managers with installation/training when needed. Overnight travel may be required.
  
  

Rental Support

• Checks in all rental equipment to ensure proper billing and accurate inventory within Business Central;
• Coordinates and prepares all outgoing rentals according to order specifications in a timely manner that ensures minimal shipping costs;
• Prioritizes customer need for rental equipment and manages rental schedules.
  
  

Requirements

Knowledge, Skills, and Abilities:

• Land survey or construction layout experience is required.
• Minimum 5 years’ experience with Trimble Geospatial field and office software is highly preferred: Trimble Access, Survey Pro, Trimble Business Center, Trimble GNSS, Trimble robotic total stations, Trimble DiNi levels, Trimble MGIS products, etc.;
• Basic understanding of land survey field procedures is a plus;
• Basic understanding of MGIS data collection is a plus;
• Computer literacy required. Knowledge of MS office.
  
  

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

If you are a motivated individual with a passion for technology and helping others, we invite you to apply for this Technical Support Specialist position. We offer competitive compensation, comprehensive benefits package, and opportunities for professional growth within our dynamic organization. Join our team today!

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
  
  

Compensation Package

• Bonus opportunities
• Employee stock ownership plan
• Holiday pay
  
  

Schedule

• 8 hour shift
• Monday to Friday
  
  

Work Location: In person