What are the responsibilities and job description for the IT Helpdesk Support position at Motor Home Specialist?
Start your journey with Blue Compass RV as we are looking Help Desk & IT Support Specialist to join our incredible team. The person in this role will provide technical assistance to associates regarding various hardware and software applications and provide guidance for how to resolve technical issues.
WHAT WE HAVE TO OFFER
Blue Compass RV based out of Fort Lauderdale is the fastest growing RV Company with more than 100 RV dealerships across the country! We staff each dealership with the best people in the business. We are known for the great care we take with customers and associates alike. You are not just an employee with our company, you are family. We invest in our employees with our training and development programs and want to see you advance in your career with us.
OUR BENEFITS
- Medical, dental, vision, disability, FSAs, and life insurance
- Paid Time Off and paid holidays
- 401K
- Pet Insurance
- 5-day work week
- Employee Assistance Program
- Training and Development Programs
- Legal Coverage
- Identity Theft Protection
- Referral Program
- And so much more….
Why Should You Apply?
- Fast growing company with great opportunities to grow your career.
- Collaborative and supportive team.
- Fast-paced environment with an opportunity to gain experience in a variety of tasks across the Information Technology spectrum.
Requirements:
- Knowledge of computer software, operating systems, and hardware.
- Experience with Microsoft Office, ticketing systems, and networking.
- Expert in Mac OS
- Excellent verbal and written communication skills.
- Good problem-solving and critical thinking skills.
- Able to work in a team as well as independently.
- Experienced in providing professional and courteous customer service.
- Must be able to travel when required.
- Must dress in business casual attire.
- Must be able to handle high-pressure situations with executive team and maintain a professional IT persona.
Responsibilities:
- IT Resolution: Monitor and respond quickly to incoming requests relate to IT issues.
- IT Support & Troubleshooting: Maintain computer systems and act as support if any system goes down.
- Onboarding & Offboarding Management: Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.).
- Network Assistance: Maintain user PCs, including upgrades and configuration as needed.
- Asset Management: Keep inventory of all equipment, software, and license users.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.