What are the responsibilities and job description for the Customer Onboarding Contractor position at CornerStone Staffing?
Customer Onboarding Contractor
LOCATION
Hybrid | Mondays and Tuesdays onsite; Wednesday–Friday remote
COMPENSATION & SCHEDULE
• $30.00 per hour
• Monday–Friday, 8:00 AM–4:30 PM
• Contract
ROLE IMPACT
Support the successful onboarding of pharmacy and specialty distribution customers from account initiation through activation. This role coordinates account setup, tracks milestones, resolves onboarding issues, and partners across teams to ensure customers are ready to begin ordering accurately and on schedule.
KEY RESPONSIBILITIES
• Coordinate new customer onboarding activities, documentation, account setup, and activation across Sales, Credit, Regulatory, Contract Administration, and Customer Operations.
• Track onboarding milestones and service level agreements (SLAs), proactively following up on outstanding items and escalating risks, delays, or process bottlenecks.
• Respond to customer and internal stakeholder inquiries while maintaining accurate onboarding records, workflow documentation, status updates, and reports.
• Research and analyze customer information using Salesforce, SAP, and other onboarding tools.
• Support process documentation, continuous improvement initiatives, special projects, and related administrative or operational activities.
MINIMUM QUALIFICATIONS
• Experience supporting customer onboarding, account setup, cross-functional projects, or customer operations.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Experience maintaining accurate documentation, tracking workflows, and coordinating tasks across multiple stakeholders.
CORE TOOLS & SYSTEMS
• Salesforce
• SAP
• Smartsheet or similar workflow/project management systems
PREFERRED SKILLS
• Experience in healthcare, pharmaceutical distribution, specialty pharmacy, or medical supply industries.
• Experience coordinating customer onboarding processes across multiple business functions.
• Experience identifying workflow issues and supporting process improvements.
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy