Call Center Team Lead

Call Center Team Lead
Fort Worth, TX | Onsite | 76109

COMPENSATION & SCHEDULE
• $20/hr
• Monday to Friday, 8:00 AM – 5:00 PM
• W2, Temp-to-Hire

ROLE IMPACT
As a Call Center Team Lead in the Procurement department, you will ensure operational excellence by balancing direct production work with team oversight. Your leadership will directly influence timely and accurate claims processing, while supporting your supervisor and stepping in during their absence to maintain workflow continuity.

KEY RESPONSIBILITIES
• Perform and oversee daily procurement processing tasks to ensure timeliness and accuracy
• Audit Aging Reports and Management Console Tool queues for Procurement and Humana accounts
• Respond to emails and phone calls from internal teams, clients, and providers regarding claims
• Provide front-line support to Procurement staff by addressing questions and assisting with QC queue management
• Ensure compliance with safety and attendance policies per Employee Handbook and IIPP

MINIMUM QUALIFICATIONS
• High school diploma or equivalent
• 1 year of previous leadership experience. Preferably over 10-15 employees.
• Minimum 1 as a Call Center Lead
• 1 year of past medical experience

CORE TOOLS & SYSTEMS
• Microsoft Office (Excel, Outlook, Word)
• Management Console Tool

PREFERRED SKILLS
• Strong problem-solving and analytical thinking
• Demonstrated leadership capabilities and independent decision-making
• Exceptional organizational skills in a fast-paced production environment

LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy

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