What are the responsibilities and job description for the System Team Lead Call Center position at MHMR of Tarrant County?
Description
System Team Lead Call Center
Unwavering Commitment! We are looking for you on our team.
The System Team Lead for Centralized Access, Crisis and Navigation support the call center staff in their work, connecting all callers to resources, services and addressing crisis needs in a trauma-informed and least restrictive manner. This role requires someone who is friendly, outgoing, detailed oriented, and has exceptional coaching skills. Flexible work hours are necessary to address the call center hours and operations.
Minimum Requirements
Minimum Requirements: Bachelor’s Degree in Adaptive Physical Education, Child Development, Child Life, Communication Disorders, Family Studies, Health, Human Development, Psychology, Social Work, Rehabilitative Counseling/Rehabilitation Services, Sociology, Special Education
Preferences: Master’s Degree; Spanish – Speaking
Substitutions: Bachelor’s degree with a minimum of 9 hours of semester course credit relevant to early childhood intervention, including 3 hours of semester course credit in early childhood development or early childhood special education OR be registered as an Early Intervention Specialist (EIS) in the State of Texas prior to 09/01/2011 and maintain as verified by supervisor
Experience: Four (4) years’ Experience in Health and Human services field
License/Certifications: Qualified Mental Health Professional (QMHP) OR eligible for QMHP certification (based on minimum and defined education above; certification on the job)
Why Choose MHMR as Your Employer
MHMR offers an excellent competitive benefits package designed to support the wellbeing of our employees and their families. Our benefits include a retirement plan with company matching, day one PTO accrual, ten paid holidays plus a floating holiday, employee assistance programs, and comprehensive wellness programs that promote physical, mental, and financial health. MHMR is committed to your future; we’re a qualifying employer for Student Loan Forgiveness Programs which offers longterm financial relief opportunities for eligible team members.
We are committed to providing strong, meaningful benefits that make a real difference in the lives of employees and their eligible dependents. Our benefits philosophy emphasizes work–life balance, personal wellbeing, and access to resources that help employees thrive both professionally and personally.
We CARE:
We Connect People in Our Community
We Provide Access to Services
We Link People to Resources
We Empower People
Our values are based on the following beliefs:
Respect for people who are active in planning their services
Recovery is a life-long process of better health
Success as positive outcomes for each person
Participation of people and their families in the process
Inclusion in the community through services that promote growth and independence
Safe, ethical, and cost-effective services
Best practices in current research in medical, psychosocial and organizational fields
Collaboration with other organizations for better services
For a complete Job Description, reach out to Recruiting@mhmrtc.org