What are the responsibilities and job description for the Pharmacy Technician Call Center Agent position at CornerStone Staffing?
Customer Service Representative – Call Center
LOCATION: Cary, NC | Onsite
COMPENSATION & SCHEDULE
• $22.00/hour
• Training Schedule: Monday–Friday, 9:00 AM–5:30 PM (8–12 weeks)
• Regular Schedule: 11:30 AM–8:00 PM with a required Saturday approximately every 3–4 months (9:00 AM–6:00 PM) and one weekday off during that week
ROLE IMPACT: As the primary point of contact for patients, you will deliver exceptional customer service while supporting timely medication fulfillment. Success in this role means providing accurate information, coordinating prescription deliveries, and ensuring patients receive the support they need while maintaining efficient workflow and high customer satisfaction.
Key Responsibilities
• Answer inbound and place outbound calls to schedule medication deliveries, process payments, and update customer account information.
• Respond to prescription status, billing, insurance, and general account inquiries or route calls to the appropriate team for timely resolution.
• Document accurate progress notes to support seamless communication across operational teams.
• Assist patients with refill scheduling, escalate clinical questions to pharmacists or nurses, and report adverse events or product complaints according to established procedures.
• Perform additional customer support duties as assigned based on team or program needs.
Minimum Qualifications
• At least 1 year of recent heavy inbound call center experience required.
• Must be a registered Pharmacy Technician / Trainee.
• Strong customer service, communication, documentation, and data entry skills with the ability to manage high call volumes.
• Ability to work the required schedule, including occasional Saturdays, and meet performance metrics.
Core Tools & Systems
• Customer Relationship Management (CRM) systems
• Management Information Systems (MIS)
• Electronic customer and patient records
• Insurance verification systems
• Microsoft Office applications
PREFERRED SKILLS
• Experience supporting pharmacy, healthcare, specialty pharmacy, or medical customer service environments.
• Ability to multitask while maintaining accuracy in a fast-paced setting.
• Previous experience scheduling services, processing payments, or handling insurance-related inquiries.
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy