What are the responsibilities and job description for the Call Center Agent position at CornerStone Staffing?
CornerStone Staffing is hiring 5 Collections Agents in Winterville, NC. If you have a great team work ethic and experience in a fast paced environment; we have the right job for you. Apply Online Today!
Job Title: Auto Collections Agent
Location: Winterville, NC | Onsite
Compensation: $15/hour (Pay increases to $22/hour when you are hired on)
Schedule: Monday – Sunday: 8:00AM to 9:00PM (8 hour shift)
• Must be flexible for mandatory OT
• End-of-Month Hours: Bell to Bell (7:00 AM–8:00 PM or 8:00 AM–9:00 PM with two 1-hour lunch breaks)
• Sunday Dialer: Required 1–2 times per quarter; additional Sundays may be required depending on month-end
• Holidays: Call center open most holidays for temporary employees and volunteers
ROLE IMPACT: As a Collections Agent, you play a critical role in maintaining financial stability by engaging customers in respectful, solution-oriented conversations to resolve delinquent accounts. Your effectiveness in negotiation and customer service directly impacts client retention and overall revenue recovery
KEY RESPONSIBILITIES
• Collect delinquent accounts promptly using standardized procedures
• Meet or exceed daily and monthly call quotas, contact percentages, and kept promise metrics
• Negotiate payment plans aligned with clients’ financial situations
• Accurately record all collection activity in internal systems
• Maintain regular communication with supervisors about account risks and escalations
MINIMUM QUALIFICATIONS
• 3 years of customer service experience — REQUIRED
• High school diploma or GED — REQUIRED
• Call center experience — highly preferred
• Strong communication, decision-making, and time management skills
• Comfortable using Microsoft Office and CRM tools
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy