Fraud Operations Associate

Fraud Operations Associate

Location Tempe, Arizona | Onsite

COMPENSATION & SCHEDULE

• Pay range: $30-$35hr

• Full-time schedule; may include on-call and weekend rotations

• Employment type: W2

ROLE IMPACT

This role exists to protect customers and the organization from fraud, scams, and account takeovers while maintaining a seamless customer experience. The Fraud Operations Associate conducts detailed investigations, mitigates risk, and identifies process improvements that strengthen controls and operational efficiency. Success is defined by accurate risk decisions, reduced fraud losses, and enhanced trust across customer interactions.

• Investigate and assess fraud risk across customer onboarding, transaction activity, and login flows; apply appropriate risk mitigation actions based on findings

• Review and resolve customer issues related to fraud and account risk primarily through email and case management systems

• Identify fraud patterns and emerging trends; collaborate with cross-functional teams to recommend improvements to rules, controls, and operational processes

• Prepare reports on suspicious activity, root cause analysis, and fraud performance metrics

• Conduct quality assurance reviews to ensure high accuracy across manual review queues

• Minimum 3 years of experience conducting fraud, risk, or compliance investigations

• At least 1 year of direct customer support experience handling risk-related issues via email, chat, or phone

• Strong analytical and problem-solving skills with the ability to make sound decisions in fast-paced or ambiguous environments

CORE TOOLS & SYSTEMS

• Case management and ticketing systems

• Data analysis and reporting tools (e.g., SQL, dashboards, spreadsheets)

• Email and customer communication platforms

• Risk monitoring and fraud detection systems

Preferred Skills

• Experience improving or scaling operational risk workflows and controls

• Proficiency with data querying or visualization tools such as SQL, Python, Tableau, or Looker

• Background in financial services, fintech, banking, or digital products

LEGAL NOTICE

CornerStone Staffing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law. If you require reasonable accommodation during the hiring process, please notify us.

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