What are the responsibilities and job description for the BILINGUAL Cancellation Phone Desk Specialist position at CornerStone Staffing?
BILINGUAL Cancellation Phone Desk Specialist
Location: Irving, Texas 75063 | Hybrid
In-office every Monday, Remote remainder of the week, but in office as needed
Compensation & Schedule
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Pay: $18.00 per hour (Based on Experience)
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Hours: 9:00 AM-7:00 PM (Must be flexible to work a schedule within that timeframe)
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Employment Type: Temp to hire
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Training: 4–6 weeks (First 2 weeks in office)
Role Impact: The Cancellation Phone Desk Associate serves as the primary point of contact for customers, dealerships, and lenders regarding product cancellation requests. This role ensures accurate processing, timely communication, and an exceptional customer experience throughout the cancellation lifecycle. Success is measured by efficiency, professionalism, and the ability to resolve inquiries while maintaining compliance and operational excellence.
Key Responsibilities
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Answer inbound calls and respond to email inquiries regarding product cancellation requests
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Create service tickets and initiate cancellation processes using BPMS workflow systems
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Communicate procedures, timelines, and status updates to customers and stakeholders
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Maintain professionalism in all verbal and written communications while delivering outstanding customer service
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Escalate critical or complex issues appropriately and support the Cancellation Team as needed
Minimum Qualifications
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REQUIRED: Fully bilingual in Spanish
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1 year of call center or customer service experience in a high-volume environment
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Demonstrated ability to de-escalate challenging situations with professionalism and empathy
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Proficiency in Microsoft Office and basic computer applications, with strong communication and problem-solving skills.(you will be tested on skills)
Core Tools & Systems
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BPMS (Business Process Management System) Workflow Platforms
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Microsoft Office Suite (Word, Excel, Outlook)
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Microsoft Teams
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Customer Service and Ticketing Systems
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Remote Collaboration and Communication Tools
Preferred Skills
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Friendly and professional demeanor with a customer-focused mindset.
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Basic knowledge of accounting principles and financial logic.
Legal Notice
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy