What are the responsibilities and job description for the Bilingual Auto Collections Agent position at CornerStone Staffing?
Bilingual Auto Collections Agent (English/Spanish)
LOCATION
Fort Worth, TX 76177 | Onsite
COMPENSATION & SCHEDULE
• $30.00–$34.00 per hour
• Flexible full-time schedule between 8:00 AM and 6:00 PM
• W2 position
ROLE IMPACT
As a Bilingual Auto Collections Agent, you will help customers resolve early-stage auto loan delinquencies while delivering a professional, customer-focused experience. Your work directly supports account resolution, portfolio performance, and long-term customer relationships by providing practical payment solutions and ensuring every interaction meets compliance standards.
KEY RESPONSIBILITIES
• Contact customers by phone and written communication to collect payments, secure payment commitments, and negotiate short- and long-term payment solutions for accounts 1–30 days past due.
• Manage inbound and outbound calls for automotive loan accounts while delivering exceptional customer service and maintaining accurate account documentation.
• Research and locate customers using approved resources, including customer records, references, demographic updates, and authorized online research tools.
• Follow established collections policies, regulatory requirements, and internal procedures while identifying and escalating potential risks when appropriate.
• Monitor personal performance metrics including productivity, call quality, cure rates, adherence, and account resolution, while providing feedback to improve processes and training materials.
• Collaborate with team members across the United States and Mexico to deliver a consistent customer experience.
MINIMUM QUALIFICATIONS
• 1 year of collections experience required.
• Bilingual in English and Spanish with the ability to read, write, and speak both languages fluently.
• Strong customer service, communication, problem-solving, analytical skills, and proficiency with Microsoft Office.
CORE TOOLS & SYSTEMS
• Microsoft Office
• Customer account management systems
• Telephone and call management platforms
• Internet research tools
• Electronic customer records
PREFERRED SKILLS
• Experience in automotive finance or loan servicing.
• Ability to negotiate short- and long-term payment solutions.
• Self-motivated team player with strong attention to detail and professionalism.
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy