What are the responsibilities and job description for the Bilingual Collections Agent – English/Spanish position at CornerStone Staffing?
Bilingual Collections Agent – English/Spanish
Location
Fort Worth, TX | Hybrid (1 day WFH) after 90 days
Compensation & Schedule
• $30–$35 per hour
• Monday–Friday, 9:00 a.m.–6:00 p.m. CST
• Long Term Temporary Assignment
• Anticipated start date: August 31, 2026
Role Impact
Support portfolio performance by helping customers resolve primarily early-stage delinquent Car/Van accounts (1–30 days past due). This role manages inbound and outbound collections calls, develops approved payment solutions, and works to cure delinquency and prevent accounts from progressing to later-stage collections. Success requires a compliant, customer-focused approach and consistent execution against cure rates, roll rates, productivity, call quality, and adherence goals.
Key Responsibilities
• Collect delinquent payments and secure payment commitments through inbound and outbound calls and written communications while following regulatory and compliance requirements.
• Work with customers experiencing financial difficulty to establish approved payment arrangements, resolve delinquent accounts, and provide timely follow-up.
• Research accounts using authorized resources, including customer records, references on file, demographic information, and approved internet resources, to obtain current contact information and locate customers and collateral.
• Follow established collections strategies, compliance controls, and operating procedures; identify and escalate potential risks or process gaps.
• Collaborate with teams in Mexico and the United States and provide recommendations to improve processes and training materials.
Minimum Qualifications
• 1 years of auto collections or auto finance experience REQUIRED.
• Bilingual English/Spanish fluency, including professional reading, writing, and speaking skills.
• Strong customer service, analytical, problem-solving, and PC/computer skills.
Core Tools & Systems
• PC-based account and customer record systems
• Inbound and outbound telephone communications
• Written customer communication tools
• Authorized internet research resources
Preferred Skills
• Self-motivated team player with the ability to communicate professionally and manage customer interactions effectively.
• Ability to work effectively in a performance-driven environment with defined quality, productivity, and account-resolution metrics.
• Strong follow-up, organization, and collaboration skills.
Legal Notice
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy