What are the responsibilities and job description for the Auto Collections Specialist position at CornerStone Staffing?
CornerStone Staffing is currently recruiting for Collections Specialist for a long term opportunity with a premier auto finance company in the North Fort Worth area. This is an excellent opportunity to "get your foot in the door" with a reputable company that offers amazing perks and benefits.
Job ID : 149261
Job Title : Late State Collections Specialist (Long term temp assignment)
Location : FW, TX
Pay : $18.00 - $20.00 / BOE
Schedule : Monday through Friday - 10a-7p
- Must be flexible to be in office additional days when required
Training Schedule : 8a-5 and then nesting onsite until production expectations are met
Responsibilities :
Handle inbound and outbound calls from customers and insurance companies to resolve an insurance claim.
Review evaluation reports sent from the insurance company to ensure the settlement amount aligns with the MSRP.
Work with the customer and their Insurance Company to obtain the payoff of the vehicle.
Negotiate the amount paid out by the Insurance Company if necessary.
Review and explain to the customer the balances not paid out by their Insurance Company or GAP provider.
Process customer, attorney and trustee requests as they relate to bankruptcy by :
Handling phone calls pertaining to new bankruptcy filings, processing voluntary payments by the customer or trustee, and resolving any issues with the account.
Responding to emails, processing internal system tasks, reviewing cases from the attorney network or vendor, and completing requests from internal departments.
Properly code accounts with the appropriate bankruptcy status in a timely manner.
Manage a queue of assigned accounts
Review and process accounts that are Impound / Seized to ensure our collateral is secured and protected.
Work with customers who are active military to check and verify eligibility; provide instructions on how to return their vehicle if necessary, and properly code the account.
Work with the family members and / or estate to verify and process options relating to a deceased customer s account.
Maintain corporate standards and compliance requirements.
Requirements :
1-2 years experience in late stage collections environment.
The candidate must possess the ability to work both independently and within a team environment.
High attention to detail
H.S. diploma or GED required. Bachelor s Degree is preferred
Previous Insurance claim and / or Bankruptcy experience is a plus
Salary : $18 - $20