Assistant Director of Rooms

Assistant Director of Rooms – Luxury Hospitality

Location: Miami Beach, FL

Compensation: $130,000 – $140,000 base 10% bonus

Benefits: $10,000 relocation assistance, PTO, 401(k), full health benefits

We are recruiting for a premier luxury hotel in Miami Beach and are seeking an experienced Assistant Director of Rooms to join the executive leadership team. This is a high-impact operational role within a luxury brand environment, ideal for candidates with prior experience in world-class hotel group

The successful candidate will be responsible for driving excellence across all Rooms Division functions, ensuring seamless guest experiences, operational efficiency, and consistent delivery of five-star service standards. This role requires a strong leader who thrives in a fast-paced luxury environment and has a proven track record of developing high-performing teams.

Key Responsibilities

• Provide leadership and operational oversight across Front Office, Concierge, Guest Services, and Housekeeping departments, ensuring alignment with luxury brand standards.
• Drive exceptional guest satisfaction scores, proactively identifying and resolving service gaps before they impact the guest experience.
• Support the Director of Rooms in managing budgeting, forecasting, labour planning, and cost controls, ensuring strong financial performance while maintaining service excellence.
• Lead recruitment, training, and development initiatives to build a high-performing, guest-centric team culture rooted in luxury hospitality standards.
• Collaborate closely with Executive Committee members and hotel leadership on strategic initiatives, service enhancements, and property-wide projects.
• Ensure operational consistency, brand compliance, and attention to detail across all guest touchpoints.
• Act as a key decision-maker in daily operations, supporting smooth coordination between departments and resolving operational challenges in real time.