Entry Level Customer Service Representative

Department: Core Call Inc

Location: Washington, DC

Compensation: $18.00 - $25.00 / hour

Description


Job Title : Entry Level Customer Service Representative
Location: Washington, DC
Job Type: Full-Time

Job OverviewWe are seeking a motivated and enthusiastic individual to join our team as an Entry Level Customer Service Representative. In this role, you will be the first point of contact for our customers, making a significant impact on their experience with our brand. You will be responsible for addressing customer inquiries, resolving issues, and providing outstanding support to ensure that our clients feel valued and satisfied with our services


Key Responsibilities

• Provide outstanding customer service via phone, email, and chat.
• Assist customers with inquiries regarding products and services.
• Resolve customer issues and complaints in a timely manner.
• Maintain accurate customer records and update account information.
• Process orders, returns, and exchanges efficiently.
• Communicate effectively with other departments to ensure customer satisfaction.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Customer service experience is a plus, but not required.
• Proficient in using computers and navigating multiple software applications.
• Excellent problem-solving skills and attention to detail.
  
  

Benefits

• Opportunities for professional growth and career advancement.
• Comprehensive training to support your role and skill development.
• Collaborative and inclusive work environment.
• Paid time off, including holidays and vacation days.