Entry Level Customer Service Agent

Department: Core Call Inc

Location: Jersey City, NJ

Compensation: $17.50 - $25.00 / hour

Description


Job Title: Entry Level Customer Service Agent


Location: Jersey City, NJ
Job Type: Full-time




Job Summary:

We are seeking an enthusiastic and motivated Entry Level Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support via various communication channels. This is a fantastic opportunity for individuals who are looking to kick-start their career in customer service and develop their skills in a fast-paced environment.




Key Responsibilities

• Assist customers with inquiries through phone, email, and chat.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and issues in a professional manner.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Record and document customer interactions in the database.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent.
• Strong communication skills, both written and verbal.
• Basic computer skills and proficiency in Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Strong problem-solving skills and a customer-focused approach.
• Willingness to learn and adapt in a fast-paced environment.
  
  

Benefits

• Growth opportunities within the company.
• Comprehensive training and onboarding.
• Paid time off and holidays.
• A positive and supportive work environment.