Entry Level Customer Service Assistant

Department: Core Call Inc

Location: Jersey City, NJ

Compensation: $17.50 - $25.00 / hour

Description


Job Title:Entry Level Customer Service Assistant


Location: Jersey City, NJ
Job Type: Full-time




Job Summary:
We are seeking a motivated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. This is an excellent opportunity for individuals looking to start their career in customer service within a thriving organization. As a Customer Service Assistant, you will serve as the first point of contact for our customers, ensuring a positive experience while addressing their inquiries and needs.





Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about our products and services to customers.
• Assist customers with order placement, modifications, and cancellations as needed.
• Resolve customer complaints and issues by identifying the root cause and offering appropriate solutions.
• Maintain an organized record of customer interactions and transactions in our database.
• Collaborate with team members to improve processes and enhance the customer experience.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent; further education in business or related field is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a team environment.
• Proficiency in using computers and customer management software.
• A positive attitude and a passion for helping others.
  
  

Benefits

• Growth opportunities within the company.
• Comprehensive training and onboarding.
• Paid time off and holidays.
• A positive and supportive work environment.