What are the responsibilities and job description for the Customer Service Specialist position at Core Call Inc?
Department: Core Call Inc
Location: Miami FL
Compensation: $17.75 - $24.00 / hour
Job Title: Customer Service Specialist
Location: Miami FL
Job Type: Full-Time
Job Summary We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the face of our company, responsible for providing exceptional customer service and support to our valued clients. Your primary objective will be to ensure a positive customer experience by addressing inquiries, resolving issues, and promoting our products and services effectively.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues in a timely and efficient manner.
- Provide product and service information to customers.
- Process orders, forms, and applications accurately.
- Maintain updated knowledge of our products and services.
- Gather customer feedback and report insights to improve service offerings.
- Proven experience in customer service or a similar role.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and a proactive mindset.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficient in using customer service software and CRM systems.
- High school diploma or equivalent; additional qualifications in customer service are a plus.
- Opportunities for professional growth and career advancement.
- Comprehensive training to support your role and skill development.
- Collaborative and inclusive work environment.
- Paid time off, including holidays and vacation days.
Salary : $18 - $24