What are the responsibilities and job description for the Customer Service Specialist position at Emerald Logistix?
Department: Emerald Logistix
Location: Miami FL
Compensation: $17.25 - $24.00 / hour
Job Title: Customer Service Specialist
Location: Miami, FL
Job Type: Full-Time
Job Summary:We are seeking a highly motivated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will play a crucial part in ensuring customer satisfaction by providing exceptional service and addressing inquiries efficiently. The ideal candidate will possess outstanding communication skills, both verbal and written, and will have a passion for helping others.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer complaints and issues effectively while ensuring a positive customer experience.
- Document and maintain detailed records of customer interactions and transactions in our CRM system.
- Provide product and service information to customers and assist them in placing orders or managing their accounts.
- Collaborate with internal teams to relay customer feedback and contribute to process improvements.
- Follow up with customers to ensure their inquiries were resolved satisfactorily and to promote customer retention.
- High school diploma or equivalent; additional education in customer service or a related field is a plus.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Excellent communication skills, both written and verbal, with a friendly and approachable tone.
- Strong problem-solving skills and the ability to think critically to resolve customer concerns.
- Proficiency in Microsoft Office Suite and experience with CRM software or help desk applications.
- Ability to work flexible hours, including evenings and weekends, as needed.
- Opportunities for career growth and development.
- Health, dental, and vision insurance options.
- Paid time off and holidays.
- A dynamic and collaborative work environment.
Salary : $17 - $24