What are the responsibilities and job description for the Customer Service Specialist position at Dry Cleaning Depot?
Company Description
Dry Cleaning Depot is a consumer services company based out of Fort Lauderdale, Florida with 12 locations. We are dedicated to providing high-quality dry cleaning services to our clients. Our objective is to deliver exceptional customer experiences through our meticulous and efficient services. Join us and be part of a team that values customer satisfaction and professionalism.
Role Description
This is a full-time on-site role for a Customer Service Specialist located in Fort Lauderdale, Aventura, Weston, FL. The Customer Service Specialist will be responsible for interacting with customers to address their inquiries, concerns, and complaints. Daily tasks include answering phone calls, managing customer interactions in person, ensuring customer satisfaction, maintaining records of customer interactions, and processing transactions. The specialist will also assist in promoting services and handling service requests.
Qualifications
Dry Cleaning Depot is a consumer services company based out of Fort Lauderdale, Florida with 12 locations. We are dedicated to providing high-quality dry cleaning services to our clients. Our objective is to deliver exceptional customer experiences through our meticulous and efficient services. Join us and be part of a team that values customer satisfaction and professionalism.
Role Description
This is a full-time on-site role for a Customer Service Specialist located in Fort Lauderdale, Aventura, Weston, FL. The Customer Service Specialist will be responsible for interacting with customers to address their inquiries, concerns, and complaints. Daily tasks include answering phone calls, managing customer interactions in person, ensuring customer satisfaction, maintaining records of customer interactions, and processing transactions. The specialist will also assist in promoting services and handling service requests.
Qualifications
- Customer Support and Customer Service skills
- Experience in Customer Satisfaction and enhancing Customer Experience
- Strong Phone Etiquette skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a team and independently
- Prior experience in the service industry is a plus
- High school diploma or equivalent