What are the responsibilities and job description for the Customer Programs Liaison – Regulated Manufacturing position at Connexion?
Step into the hub where customers, operations, and delivery meet
As the primary interface between our manufacturing organization and its customers, you will guide orders from first quote to final shipment while safeguarding commitments in a highly regulated environment. Your day blends relationship-building, ERP precision, and cross-functional coordination with operations, supply chain, quality, and engineering.
A day in the role
- Start: Review ERP dashboards for backlog, updated delivery schedules, and shifts in demand. Flag risks early.
- Midday: Host quick touchpoints with planning, operations, and supply chain to align on on-time delivery targets and mitigation plans.
- Afternoon: Respond to OEM, Tier 1, and government buyer inquiries on order status and technical questions; prepare an RFQ and pricing review aligned with contractual terms and escalation clauses.
- Late day: Support a critical expedite on a defense-rated DO/DX order; update customers with professional, contract-aligned communications; capture all actions and decisions in ERP.
- Close: Generate a quick snapshot of backlog, on-time delivery, and customer performance metrics to support internal and customer business reviews.
What you will own
Customer interface & communication
- Be the day-to-day point of contact for assigned customers (OEMs, Tier 1 suppliers, and government buyers).
- Field and resolve inquiries on orders, delivery status, technical questions, and issues.
- Maintain professional, responsive communication aligned with contractual commitments.
Order & contract management
- Process and manage customer purchase orders and quotations in ERP systems.
- Verify alignment with contractual terms, pricing agreements, and flow-down requirements.
- Monitor backlog and delivery schedules, communicate demand changes to impacted teams (supply chain, production, etc.).
Delivery & schedule coordination
- Coordinate with operations, planning, and supply chain to meet on-time delivery targets.
- Proactively track and communicate schedule risks or delays.
- Support expediting for critical or priority-rated orders (including defense DO/DX priorities).
Pricing & quote support
- Assist with RFQs, pricing reviews, and proposal preparation.
- Ensure consistency with agreements, cost structures, and escalation clauses.
- Provide data for negotiations, including historical pricing, volumes, and lead times.
Relationship management & account support
- Build and sustain strong relationships with key customer stakeholders.
- Understand customer programs, priorities, and future demand signals.
- Support account managers or business development on growth initiatives as needed.
Data management & reporting
- Keep customer data, order status, and communication records accurate and current.
- Generate reports on backlog, on-time delivery, and customer performance metrics.
- Support internal reviews and customer business reviews.
Your toolkit
- Customer Service
- ERP & MRP Systems