What are the responsibilities and job description for the Service Administrator - CONSTRUCTION EQUIPMENT DEALERSHIP position at Confidential?
Overview: Work is performed in service office within the shop of a busy construction equipment dealer operation with communication involving customers, service technicians, parts personnel, vendors, and other branches.
Experience in a Dealership service environment is required with heavy/construction equipment dealership experience preferred. Pay will be dependent on experience.
Routine tasks include:
Warranty
Submit inspection forms (or electronically process) in a timely manner, as required by manufacturers to the warranty administrator
Notify all individuals responsible for performing inspections and ensuring information is provided to warranty administrator
Enter warranty claims information on work orders, providing detail as required
Service Administration
Run and review Open Document report to ensure timely closure of tickets
Maintain Paper and Data Files utilizing various PC software applications
Input work detail on service invoices
Verify time and mileage is accurately recorded on service invoices
Obtain purchase orders and service authorizations from customers
Communicate with Service Manager to ensure timely closure of service invoices
Communicate with Customers as to work progress, payment, explanation of billing
Assist new customers in opening account, communicate with Credit Manager
Distribute store or corporate initiated communications to service personnel
Communicate with central office staff regarding all administrative issues
Utilize AS400 system Service, Equipment, POS, Archive, and Manufacturer menus
Issue and Track Purchase Orders, Monitor Expenditures
Process and Verify Coding on Completed Purchase Orders
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Administrative: 3 years (Required)
- Equipment Dealership: 3 years (Required)
- Service and Warranty Administration: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $20 - $25