Project Manager - Change Management

Our organization is seeking an experienced Project Manager – Change Management to support and lead strategic technology and business transformation initiatives across a complex enterprise environment. This role serves as both a technical project manager and change management leader, ensuring the successful planning, execution, and adoption of technology and process improvements.

The Project Manager – Change Management will be responsible for: (1) managing multiple IT implementation projects, (2) driving organizational change management activities to support user adoption, and (3) serving as a key liaison between business stakeholders, technical teams, and external vendors. This position plays a critical role in ensuring projects are delivered on time, within scope, and with successful organizational adoption.

Key Responsibilities

Program Leadership

• Partner with IT leadership and business stakeholders to define program goals, objectives, and success metrics.
• Establish governance processes, reporting structures, and key performance indicators (KPIs).
• Support strategic planning and portfolio management initiatives.

Project Management

• Lead and manage multiple technology and business transformation projects simultaneously.
• Develop and maintain project plans, schedules, budgets, resource allocations, and status reports.
• Monitor project performance and proactively identify and mitigate risks and issues.
• Coordinate cross-functional teams to ensure project milestones and deliverables are achieved.
• Facilitate project meetings, status reviews, and stakeholder communications.

Stakeholder Engagement & Communication

• Serve as the primary liaison between business units, IT teams, vendors, and leadership.
• Gather business requirements and translate them into actionable project objectives.
• Communicate project status, risks, dependencies, and outcomes to stakeholders at all levels.
• Build strong working relationships across departments to support project success.

Change Management

• Lead organizational change management efforts for technology and process implementations.
• Develop and execute change management strategies and adoption plans.
• Conduct stakeholder impact assessments and readiness evaluations.
• Collaborate with training teams to develop communication and training programs.
• Monitor adoption metrics and implement corrective actions as needed.
• Promote sustainable change and ensure long-term integration into business operations.

Quality Assurance & Governance

• Establish quality standards and project governance processes.
• Ensure compliance with organizational policies, security requirements, and best practices.
• Support continuous improvement initiatives across project delivery methodologies.

Risk Management

• Identify project and organizational risks.
• Develop mitigation plans and corrective actions.
• Escalate critical issues appropriately and provide recommendations for resolution.

Business Case Development

• Assist with the development of project charters, business cases, and implementation roadmaps.
• Support project prioritization and resource planning activities.

Documentation & Reporting

• Maintain comprehensive project documentation throughout the project lifecycle.
• Prepare executive-level reports, dashboards, and presentations.
• Facilitate weekly status meetings and project governance reviews.

Minimum Education & Experience Requirements

Required

• Bachelor’s degree in Business, Information Technology, Management, Organizational Development, or a related field.
• Minimum of 5 years of project management experience supporting technology, business transformation, or enterprise implementation initiatives.
• Experience leading organizational change management activities within large or matrixed organizations.
• Experience coordinating cross-functional teams and managing multiple concurrent projects.
• Strong understanding of project management methodologies and lifecycle management.

Preferred

• Experience supporting technology projects within professional services, legal, financial, healthcare, or similarly regulated industries.
• Experience managing enterprise software implementations and process improvement initiatives.
• Experience with project portfolio management and governance frameworks.

Special Requirements

• Ability to travel periodically to regional offices or project locations as needed.
• Change management certification preferred, including:
• Prosci Change Management Certification
• Certified Change Practitioner (CCMP)
• Equivalent organizational change management credentials
• Project management certification preferred, including:
• Project Management Professional (PMP)
• Certified Associate in Project Management (CAPM)
• Equivalent project management credentials

Knowledge, Skills, and Abilities

• Strong knowledge of project management methodologies, tools, and best practices.
• Practical experience applying organizational change management frameworks such as ADKAR.
• Excellent business requirements gathering and stakeholder interviewing skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Advanced organizational and project planning skills.
• Ability to manage competing priorities and multiple deadlines.
• Strong written, verbal, and presentation communication skills.
• Ability to influence and drive adoption across diverse stakeholder groups.
• Experience facilitating meetings, workshops, and training initiatives.
• Proficiency with:
• Microsoft Project
• Microsoft Word
• Microsoft Excel
• Microsoft Visio
• Microsoft PowerPoint
• Collaboration and project management platforms
• Strong documentation and reporting skills.
• Ability to work independently while collaborating effectively within team environments.

Additional Desired Characteristics

• Experience supporting enterprise digital transformation initiatives.
• Familiarity with Agile, Waterfall, and hybrid project delivery methodologies.
• Experience managing vendor relationships and third-party implementation partners.
• Knowledge of process improvement methodologies and business process optimization.
• Experience developing executive-level presentations and communications.
• Demonstrated success driving user adoption and organizational readiness.

Work Environment

• Hybrid or remote work environment depending on organizational needs.
• Regular interaction with business leaders, technical teams, vendors, and end users.
• Occasional travel to regional offices or project sites may be required.
• Fast-paced environment requiring effective prioritization and adaptability.
• Standard business hours with occasional extended hours during critical project phases.

Other Duties

This job description is not intended to be an exhaustive list of responsibilities, duties, or qualifications associated with the position. Additional responsibilities may be assigned as business needs require.