What are the responsibilities and job description for the North American IT Director position at Confidential?
POSITION: North America IT Director
REPORTS TO: Global VP of IT
JOB SUMMARY
A global industrial leading company is seeking an experienced and strategic North America Director of IT to lead regional IT operations, serving as the critical bridge between business and technology. This role oversees both Infrastructure (including network, and servers) and Applications (including ERP, WMS, and other applications), ensuring alignment with corporate goals and delivering measurable value across the organization. The Director will lead a team of IT professionals across the U.S. and Mexico.
KEY DUTIES / RESPONSIBILITIES
- Strategic Leadership
- Serve as the primary liaison between IT and business stakeholders in North America
- Translate business objectives into scalable, secure and sustainable IT solution
- Contribute to global IT strategy while tailoring execution to local and regional needs
- Infrastructure Management
- Own the design, maintenance and improvement of local NA IT infrastructure, including on-prem and cloud environments, network architecture, and cybersecurity posture. Infrastructure will be a dotted line to Global Director of Infrastructure
- Oversee vendor relationships, procurement and performance of infrastructure providers
- Application & Business Process Support
- Ensure high availability, optimization, and user adoption of business applications (ERP, WMS, CRM, etc.)
- Partner with business leaders to drive continuous improvement through digital tools and automation
- Team Leadership
- Manage and mentor a geographically distributed IT team, including helpdesk and application professionals
- Partner with business leaders to drive continuous improvement through digital tools and automation
- Project & Change Management
- Lead and deliver IT initiatives on time and within budget
- Own IT project governance and ensure clear communication with executive stakeholders
- Operational Oversight
- Oversee IT operations and performance in NA, including ticketing, SLA’s, business continuity, and compliance
- Develop and manage the regional IT budget
- Hands on experience with Firewalls and Networking Products
PREFERRED JOB REQUIREMENTS / QUALIFICATIONS
- 5 to 10 years of experience in working in IT operations management
- Day to day applications support in operational North America sites
- Hand on experience with ERP system. WMS experience, a plus
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience, or a combination of the two
- Ability to explain technical details and handle complex information with accuracy and attention to detail
- Strong critical thinking and decision-making skills
- Excellent project management skills and strong ability to prioritize
- Experience working in a multi-cultural, multi-national environment
- Excellent interpersonal skills and communication
COMPENSATION & BENEFITS
- 401k employer contribution matching
- Multiple insurance options including health, dental, vision, life, short-term disability, long-term disability, health savings with employer contributions, and more for employees and their families
- Opportunities for advancement