What are the responsibilities and job description for the Lead Intaker / Closer– Personal Injury Law Firm (Sales) position at Confidential?
About the Role
Our Delaware personal injury law firm is looking for a driven, personable Intake Lead / Closer to guide our intake team and close potential new clients (PNCs). You'll be the calm, confident voice turning hesitant callers into signed clients, while embodying the values that define how we work.
What You'll Do
- Lead with Integrity & Transparency — communicate honestly with leads about the process, set clear expectations from the first call, and build the kind of trust that gets retainers signed
- Bring Innovation & Excellence — look for better ways to move leads from first contact to signed client, and hold your intake process to a high standard
- Practice Customer-Centricity — anticipate what a nervous or hurting PNC needs to hear, and respond with the empathy that turns a hesitant caller into a client who feels understood
- Collaborate & work as a team — coordinate closely with case managers and attorneys so they join calls at the right moment, and support the wider intake team as a shared unit working toward the same goal
- Own outcomes with Accountability & Responsibility — take ownership of your close rate, report results (not just effort) directly to firm leadership, and follow through on every commitment made to a lead
Additional Responsibilities
- Coach and guide the intake team on best practices for sign-ups
- Help streamline the process so signed clients move to onboarding with their case manager quickly
- Identify friction points in the intake-to-close process and suggest improvements
What We're Looking For
- Sales or closing experience
- Strong phone presence — comfortable taking over a call and building instant trust
- Based in the U.S., available during business hours
- Organized, proactive, and able to lead/guide a small team
- Personal injury law firm experience a plus, but not required
Why Join Us
We're a firm built on Integrity & Transparency, Innovation & Excellence, Customer-Centricity, Collaboration & Teamwork, and Accountability & Responsibility — not just as words on a wall, but as how we actually operate day to day. You'll have direct impact on client outcomes, real growth potential as our intake team scales, and a team that has your back.
Join us to be part of an energetic team dedicated to making a difference — where your sales talent fuels growth while helping clients secure the justice they deserve!
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: Hybrid remote in Wilmington, DE 19806
Salary : $15 - $20