Director of Operations

The Director of Operations (DOO) will oversee all core operational functions, including warehousing and distribution, mosaic manufacturing, sample production. This role requires a disciplined, detail-driven leader with a process mindset and a proven ability to drive efficiency, continuous lean improvements, scalability, and cross-departmental collaboration. The Director of Operations will play a critical role in shaping operational strategies, implementing best practices, and ensuring the organization runs with precision and excellence.

Responsibilities

Warehousing & Distribution

• Direct all warehouse and logistics operations, ensuring accurate order fulfillment and on-time delivery.
• Optimize warehouse layout, inventory management, and material handling processes to improve efficiency and reduce costs.
• Manage transportation and distribution partnerships, negotiating favorable contracts and ensuring cost-effective, reliable performance.
• Track KPIs to continuously improve fulfillment accuracy, turnaround times, and supply chain responsiveness.
• Continuously Drive Lean and Six Sigma practices to improve throughput, reduce waste, and streamline processes.

Manufacturing

• Oversee manufacturing operations to meet production schedules while maintaining high quality and safety standards.
• Continuously Drive Lean and Six Sigma practices to improve throughput, reduce waste, and streamline processes.
• Implement process improvements that reduce defects, enhance efficiency, and ensure compliance with industry regulations.
• Align resource allocation and capacity planning with fluctuating business demand.

Sample Production

• Lead sample production operations to deliver timely, high-quality materials that support sales and marketing.
• Streamline workflows between merchandising, sales, and production to accelerate turnaround without sacrificing quality.
• Identify opportunities for automation and process innovation to improve scalability and consistency.

Facilities

• Responsible for all company facilities, ensuring safe, productive, and efficient environments.
• Oversee facility maintenance, capital improvements, and space planning to support growth.
• Implement preventive maintenance programs to maximize equipment uptime and reliability.
• Maintain rigorous compliance with health, safety, and environmental regulations.

Physical Requirements:

Regularly stand/sit for extended periods, operate office equipment, perform light-moderate lifting, lift/move up to 35 lbs. occasionally, bend, twist, and maintain posture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Up to 30% travel time is required.

Qualifications and Education Requirements

• Bachelor’s degree required
• 15 years of progressive experience in operations, with at least 5 years in senior leadership roles (e.g., VP, Director, or equivalent).
• Strong discipline and accountability with a “perfectionist” approach to quality and execution.
• Exceptional attention to detail and process-oriented mindset.
• Expertise in Lean methodologies and Six Sigma principles to drive operational efficiency.
• Proven ability to lead cross-functional teams in warehousing, manufacturing, customer service, and IT.
• Excellent communication, problem-solving, and strategic thinking skills.
• Experience with ERP systems and operational technology solutions.
• Exceptional communication, leadership, and cross-functional collaboration skills.
• Highly organized and self-motivated, with the ability to hold teams accountable to high standards
• Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• A demonstrated career path that began in hands-on, front-line roles and progressed into senior leadership—someone who has firsthand experience executing the work, not just managing it from above.
• Ability to seamlessly transition between tactical, day-to-day operational details and high-level strategic leadership—deep understanding at all levels of the business is essential.

Preferred Skills

• Experience in the tile, stone, flooring, or related materials industry
• Experience with CRM systems

Competencies

Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Leadership --Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products and services;

Innovation--Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Strategic Thinking--Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Additional Notes: Must be authorized to work in the United States.

Benefits:

• Medical, Vision, and Dental Insurance
• 9 Annual Paid Holidays (including New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
• Paid Time Off — earned and accrued from your first day with the company
• 401(k) Plan with company match (eligibility after 1 month)
• Employer-Paid Life Insurance
• Performance Reviews after 90 days and annually
• Quarterly Company Goals — opportunity to earn up to 4 weeks of additional bonus pay annually
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Employee Discount on tile after 6 months
• Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily
• Weekly Company Lunches
• Company Culture Events — BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more
• Fun, Friendly, Family-Like Environment

Job Type: Full-time

Pay: $175,000.00 - $200,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person

Salary : $175,000 - $200,000