Director of Operations

Company Overview

Our client is a specialized provide in Applied Behavior Analysis (ABA) services supporting children and young adults across the United States. Their care emphasizes responsive, individualized support using a variety of resources such as case-managers, therapists, and other community professionals to deliver outstanding service.

Position Overview

Our client is seeking a Director of Operations who thrives in delivering results and improving processes. Qualified candidates will be hands-on in their leadership and translate visions into tangible executions. They will have deep operational experience in the ABA and/or healthcare space and be able to seamlessly integrate with leadership, build and refine infrastructure, oversee multi-state operations, and possibly grow as the de facto COO of the company.

Location: Lakewood, NJ

Reports to: CEO

Schedule: Onsite

Employment Type: Full-Time

Salary Range: $140,000.00 - $170,000.00 USD/Annually

Benefits: Health Insurance, PTO, Performance Incentives

Key Responsibilities

• Oversee day-to-day operations across all regions, ensuring efficiency, compliance, and quality of care.
• Translate the CEO’s vision into actionable plans, priorities, and measurable outcomes.
• Build and refine operational systems, policies, and procedures to support growth into new states.
• Manage and mentor cross-functional teams (clinical admin, scheduling, billing, HR, compliance).
• Partner with clinical leadership to streamline service delivery and ensure alignment between operations and care quality.
• Implement dashboards, KPIs, and accountability structures for regional and company-wide performance. Oversee day-to-day operations across all regions, ensuring efficiency, compliance, and quality of care.
• Translate the CEO’s vision into actionable plans, priorities, and measurable outcomes.
• Build and refine operational systems, policies, and procedures to support growth into new states.
• Manage and mentor cross-functional teams (clinical admin, scheduling, billing, HR, compliance).
• Partner with clinical leadership to streamline service delivery and ensure alignment between operations and care quality.
• Implement dashboards, KPIs, and accountability structures for regional and company-wide performance.
• Coordinate with external partners, vendors, and payors to maintain operational excellence.
• Identify and resolve bottlenecks quickly, driving continuous improvement.
• Support licensing, credentialing, and expansion initiatives across new territories.
• Lead through influence and example — building culture, structure, and results.
• Coordinate with external partners, vendors, and payors to maintain operational excellence.
• Identify and resolve bottlenecks quickly, driving continuous improvement.
• Support licensing, credentialing, and expansion initiatives across new territories.
• Lead through influence and example — building culture, structure, and results.

Qualifications

• 5 years of progressive operational leadership in ABA therapy, behavioral health, or healthcare services.
• Proven success scaling organizations across multiple locations or states.
• Strong systems builder, proven ability to create and refine processes that work in real life.
• Skilled at managing projects, people, and priorities with clarity and accountability.
• Exceptional organizational, analytical, and communication skills.
• Entrepreneurial mindset: proactive, resourceful, and execution focused.

Compensation

The published salary range is used as a guide to provide prospective candidates with a level of compensation that is competitive with today’s market. The salary range for this position is a good faith estimate that allows for flexibility to align with various levels of experience, education, and performance.

EEO Statement

Topaz HR is an Equal Opportunity Employer, and we do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees.

Please Note: Topaz HR is conducting this search on behalf of one of our clients. The employer's name will be disclosed during the interview process, and all hiring decisions will be made directly by the client.