What are the responsibilities and job description for the Client Service Representative position at Confidential?
We are hiring a Client Service Representative to support our community outreach and fundraising campaigns. In this role, you will represent nonprofit organizations at live events, helping raise awareness and generate support for important causes.
This is a face-to-face, event-based position where you will engage directly with community members at local events, retail activations, and pop-up campaigns. Your primary responsibility is to connect with individuals, educate them on nonprofit initiatives, and inspire them to contribute through donations or ongoing support.
What You’ll Be Doing (Day-to-Day Responsibilities)
- Greet and assist customers in a retail store setting
- Present and explain wireless and internet products, including phone plans, devices, and service options
- Support customers with account setup, upgrades, and service changes
- Provide excellent customer service by answering questions and resolving basic concerns
- Contribute to daily and weekly sales goals through product recommendations and customer interactions
- Learn and assist with store operations, including opening/closing procedures and team support
- Maintain accurate records of sales, customer interactions, and inventory
- Participate in ongoing training focused on leadership, product knowledge, and retail operations
- Work closely with store leadership to understand performance goals and business strategies
What We’re Looking For
- Previous experience in customer service, fundraising, events, or sales is a plus but not required
- Comfortable working in a face-to-face, event-based environment
- Strong communication skills with the ability to engage and inspire people
- Ability to handle objections and confidently explain the value of supporting a cause
- Goal-oriented mindset with a drive to meet and exceed fundraising targets
- Self-motivated, reliable, and able to work independently and as part of a team
- Flexible schedule, including some weekends for events
- Interest in growth into leadership or management roles
Compensation & Growth
- Guaranteed pay weekly earnings (average $3,000–$6,000 per month)
- Paid weekly as a W-2 employee
- Structured training program with clear advancement opportunities into retail management
- * Face-to-face in a retail store
What You’ll Gain
- Hands-on experience in community outreach and fundraising
- Ongoing training in communication, leadership, and campaign strategy
- Opportunity to grow into higher-level roles based on performance while making a positive impact in the community
Benefits:
- Professional development assistance
Work Location: In person
Salary : $3,000 - $6,000