What are the responsibilities and job description for the Client Service Associate position at Confidential?
Are you enthusiastic about building a career in sales and eager to work with industry leaders? We are a trusted partner for notable clients in the technology and telecommunications sectors, specializing in promoting and selling their products and services through in-person interactions. As a key player in the telecommunications industry, we help our clients significantly grow their profits by driving customer engagement, increasing sales volume, and expanding their market reach. We’re seeking a driven and ambitious individual to join our dynamic team as a Client Service Associate.
In this role, you’ll engage directly with customers, promoting our client’s products and services, overcoming objections, and closing sales. As a Client Service Associate, your day-to-day will involve developing your sales skills, providing excellent customer service, and gaining hands-on experience in a fast-paced, collaborative environment. We’re looking for someone with a positive attitude and a hunger for growth, ready to learn from our experienced team and accelerate their career within our company. If you’re motivated to advance your career as an Client Service Associate and thrive in a supportive, goal-oriented setting, we want to hear from you!
Client Service Associate Duties/Responsibilities:
- Engaging directly with potential customers, presenting product details, and addressing inquiries to build trust and foster relationships
- Presenting and promoting client products and services with expertise, skillfully applying product knowledge, and overturning objections to close sales successfully
- Resolving customer inquiries and complaints with professionalism and empathy, ensuring a positive experience, and maintaining the company’s reputation for exceptional service
- Tracking and analyzing daily customer interactions and sales activities, using insights to refine sales strategies, improve performance, and drive measurable growth
- Contributing to team development by coaching and mentoring colleagues in sales techniques, product expertise, campaign updates, and personal growth initiatives
- Collaborating with the Client Service Associate team, offering feedback on customer engagement, identifying opportunities for team improvements, addressing client expectations, and setting actionable goals
Client Service Associate Requirements:
- High school diploma or equivalent; additional education or certifications are a plus
- 0-2 years of experience in customer service, outreach, sales, hospitality, or any client-facing role
- Driven self-starter with strong organizational skills and a demonstrated ability to prioritize and manage multiple responsibilities effectively
- Optimistic and solutions-oriented mindset, able to tackle challenges with a positive outlook and a problem-solving approach
- Eager to learn and receptive to feedback, consistently striving for growth through constructive input from the management team
- Capable of working both independently and collaboratively within a team, contributing value while pursuing opportunities for career advancement within the Client Service Associate team
Job Type: Full-time
Pay: $800.00 - $1,350.00 per week
Benefits:
- Paid training
- Professional development assistance
- Referral program
Work Location: In person
Salary : $800 - $1,350