What are the responsibilities and job description for the Administrative Assistant position at Confidential?
- Receives calls and determines the nature of their business and directs callers to their destination.
- Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers.
- Greets customers and determines the nature of their visit in a friendly and professional manner while directing them to the relevant personnel.
- Notifying the appropriate person that a customer is waiting and introduces the customer to a salesperson.
- Answers incoming phone calls in a friendly and professional demeanor.
- Directs caller to appropriate department or individual or takes a thorough message.
- Provide basic information about the dealership such as inventory.
- Communicates with callers and visitors in a professional, friendly and efficient manner.
- Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet or other method established by the dealership.
- Enters data into prospect tracking system and runs prospect reports for managers.
- Communicates messages to the appropriate parties in a timely manner.
- Types memos, correspondence, reports and other documents.
- Assists service customers during the morning and evening service rush whenever possible.
- Assists with clerical duties as requested such as scheduling and managing test drives, service appointments, or sales consultations.
- Maintain customer records, file paperwork, manage inventory and process basic transactions or customer follow-ups.
- Maintain a clean, organized and stocked desk, showroom, and customer waiting area.
- Maintains a professional appearance.
- Other tasks as assigned.
Ideal candidate will possess the following characteristics:
- Ability to work efficiently and professionally with little supervision
- Exceptional Positive Attitude
- Customer Service Focused
- Excellent Communication
- Professionalism
- Responsiveness
- Proactive problem solver
- Respectful and compassionate
Required Skills:
- Intermediate computer skills in Excel and Word (MS Office)
- General Administrative Support Functions
- Accounting/Bookeeping experience helpful
- 10-key
- Legible handwriting, and proper grammar
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Work Location: In person
Salary : $18 - $25