Laboratory Operations Manager

We are seeking a strategic leader to drive innovation, operational excellence, and team development within a high-performing calibration laboratory. This role is pivotal in shaping industry standards and delivering exceptional customer value.

Key Responsibilities:

Service Innovation & Optimization

• Enhance calibration methodologies to deliver cutting-edge services and set industry benchmarks for turnaround times

Technology & Productivity

• Design and implement productivity tools by harnessing current and emerging technologies

Quality & Compliance

• Partner with auditors and cross-functional teams to maintain a robust quality system aligned with applicable standards and regulations

Leadership & Team Development

• Lead teams to meet production goals while cultivating a culture of continuous improvement and professional growth

Operational Oversight

• Manage daily laboratory operations, ensuring efficiency, safety, and compliance with organizational policies and legal requirements

Talent Management

• Oversee recruitment, onboarding, training, performance management, and conflict resolution. Mentor future leaders and support succession planning

Customer Engagement

• Collaborate directly with customers to meet calibration needs, integrating feedback into service development and improvement initiatives

Issue Resolution

• Address nonconforming customer issues with effective corrective actions that drive long-term solutions

Commercial Collaboration

• Work closely with Sales to develop tailored service offerings that align with customer needs and business objectives

Service Integration

• Ensure seamless coordination between laboratory and field service operations

Financial Stewardship

• Manage the lab’s P&L, including budgeting, forecasting, and achieving financial targets

Strategic Planning

• Partner with Sales and Marketing to build business cases for equipment investments and market expansion

Process Improvement

• Champion lean enterprise principles to streamline workflows and eliminate inefficiencies

Innovation & Growth

• Encourage calculated risk-taking to pioneer industry-leading practices and scale operations through strategic workforce and facility planning

Regulatory Adherence

• Ensure full compliance with internal, customer, and regulatory requirements, implementing corrective actions as needed

Education and/or Experience:

• Bachelor's degree preferably in a technical field
• 7 years experience in a service industry
• 2 years in a supervisory capacity
• Experience in the calibration field preferred
• US Navy experience a plus