What are the responsibilities and job description for the Information Technology Support Engineer position at Confidential Jobs?
Tasks and Responsibilities:
- Provide Level 1 and Level 2 support for end users (Windows, mobile devices, and peripherals)
- Manage user accounts, permissions, and licenses in Microsoft 365, Azure AD, and Entra ID
- Perform basic network troubleshooting, ie Wi-Fi and printer issues
- Handle ticketing via ServiceNow, ensuring timely resolution and SLA compliance
- Support onboarding and offboarding processes (devices, accounts, access rights)
- Maintain and update user and administrative documentation
- Support IT asset management (hardware lifecycle, procurement, inventory)
- Identify and document recurring issues; suggest and implement process improvements
- Coordinate with external suppliers and third-party vendors when necessary
- Ensure smooth IT operations and support for local office infrastructure
Requirements:
- 4 years of hands-on IT support experience in a corporate environment
- Strong expertise in Microsoft 365 administration, including Teams, SharePoint, and Exchange Online
- Solid understanding of Windows operating systems, mobile device management, and IT peripherals
- Experience with Azure AD / Entra ID management
- Familiarity with ticketing systems (preferably ServiceNow) and IT asset management
- Basic understanding of network fundamentals (LAN/Wi-Fi, printers, VPN)
- ITIL knowledge or certification is a plus
- Any Microsoft certifications are a strong advantage
- Excellent organizational and problem-solving skills with attention to detail
- Strong communication skills and the ability to assist users at all technical levels
- Self-sufficient, reliable, and able to take ownership of the local office IT environment while collaborating with the wider IT team