Head of Inside Sales

Company Overview

Our mission is to ensure critical medical devices are always available to support the treatment and diagnosis of patients when they need it most. Our culture is driven by a shared commitment to making a positive impact—where a team of dedicated individuals goes above and beyond to make a real difference in people’s lives.

As part of our team, you'll have the unique opportunity to help shape the future of medical device services. If you want to be part of a team that’s truly making an impact in the healthcare industry, this is the perfect opportunity.

To make you a hero for your patients, we go the mile after the extra mile.

Functional Description

This position will oversee and lead our inside sales team. This role is critical in driving success across our customer-facing teams that drive customer success and repeat business. The ideal candidate will have a deep understanding of lead generation and converting leads to wins, be adept at building cross-functional relationships, and be committed to delivering exceptional customer experiences.

Pay: On-Target Earnings (OTE) up to $175,000, consisting of a base salary between $75,000-$95,000 plus commission based on achieving performance targets.

Scope of Outcomes

The core responsibilities for this position include:

• Develop and implement strategies to be used across the inside sales to generate new customer leads and convert them into sales
• Oversee the efforts of Inside Sales teams to ensure they act as trusted advisors throughout customer journey
• Establish and achieve customer growth goals for individuals, monitoring team performance and identifying opportunities to offer additional services and solutions that meet customer needs
• Continuously analyze customer interactions and service delivery metrics to improve customer satisfaction and drive sales growth
• Lead coordination efforts between sales, customer success, production, operations and logistics teams to ensure timely and efficient service delivery
• Ensure accurate and timely documentation of customer interactions, service requests, and transactions within Salesforce
• Drive improvements in processes and tools to streamline customer interactions and enhance team productivity
• Establish and report on KPIs to indicate overall business area performance and opportunities for improvement
• Work with individual team members to understand current expertise and development goals

Qualifications

Required qualifications include:

• Experience in managing sales teams with a proven track record of top and bottom-line growth
• Able to hold self and team accountable to business results including revenue, positive customer interaction, data reporting and documentation
• Ability to motivate a team of individuals through interactions and a culture of positivity and success
• Proven experience in fostering strong internal relationships to develop a team of highly motivated, driven contributors with a customer-first mentality acting with charisma, humility and integrity
• Excellent verbal and written communication skills. Ability to explain information clearly to internal and external stakeholders
• Strong collaboration skills, with experience working across teams, such as production, sales, and service teams, to ensure smooth integration across all business functions and teams
• Ability to manage multiple priorities, people and functions effectively in a fast-paced environment

Preferred qualifications include:

• Bachelor’s degree in business, Marketing, or a related field
• 5 years of experience in sales, customer success, or a related field, with demonstrated experience in leading and scaling teams
• Experience with Salesforce
• Familiarity with healthcare equipment or service-based environments is a plus, but not required

Environmental and Physical Requirements

• Ability to lift 75 pounds
• Ability to stand for long periods of time
• Ability to travel, both domestically and internationally, for extended periods of time
• Dexterous ability to manipulate small objects
• Willing to work standard and non-standard hours as required to support the customer