Intake Specialist

Intake Specialist – Foster Care Program

Are you someone who enjoys connecting people to the right resources, staying organized, and helping families take the first step toward support? Our Foster Care Program is looking for a detail-oriented and compassionate Intake Specialist to join the team!

As the first point of contact for many families and referral partners, the Intake Specialist plays an important role in creating a welcoming and professional experience while helping ensure children and families are connected to services as quickly and smoothly as possible.

If you enjoy coordination, communication, and working with a collaborative team that is dedicated to supporting youth and families, we encourage you to apply!

What You’ll Do

Referral Processing & Screening

• Respond to service inquiries and referrals in a timely and professional manner

• Review referral documentation and determine basic program eligibility

• Prioritize referrals based on program availability and current openings

• Maintain accurate documentation in the agency’s case management system

• Serve as a key liaison between referral sources and internal program staff

Intake Coordination

• Schedule and confirm intake interviews with families, referral partners, and internal teams

• Ensure all necessary referral materials are prepared for intake meetings

• Help facilitate intake interviews with interdisciplinary team members

• Guide families through the intake process and explain next steps

• Provide program tours when appropriate

Admissions & Placement Support

• Work with the Intake Supervisor and program staff to determine admissions decisions

• Communicate admission outcomes with professionalism and care

• Coordinate admission dates and ensure all pre-admission requirements are completed

• Gather necessary financial, medical, and educational documentation

• Prepare and distribute admission summaries to program staff

• Provide alternative referral options when services cannot be offered

Documentation & Compliance

• Maintain accurate and timely referral records

• Ensure all documentation meets licensing and regulatory standards

• Assist with tracking placements, discharges, and service changes

• Support compliance with CASSP principles, permanency planning practices, and cultural competency standards

Collaboration & Professional Growth

• Work closely with foster care, licensing, fiscal, training, and medical teams

• Participate in agency meetings, committees, and required trainings

• Stay informed on policy updates, best practices, and regulatory changes

• Support the team with additional duties as needed

Why This Role Matters

The Intake Specialist helps ensure that children and families receive the right support at the right time. Your organization, communication skills, and compassion help create a smooth and supportive experience for families entering foster care services.

If you’re interested in learning more about this opportunity or would like to be considered, please submit your internal application.

Qualifications Education

• High School Diploma or equivalent required. Bachelor’s degree in social work, Human Services, Psychology, or related field preferred.

• Ability to pass criminal background checks including but not limited to Child Abuse, National Sex Offenders Registry, FBI, and Mandated Reporter.

• Fluent in English and Spanish both verbally and written preferred

Experience

• Minimum of two years of direct service experience with children and families in child welfare, behavioral health, or related setting. preferred.

• Experience in placement referral or intake processes preferred.

• Experience with Electronic Health Records (EHR/EMR) systems preferred.

Licensure/Other Requirements

• Valid driver’s license with acceptable driving record.

• Ability to obtain CPR certification per agency requirements.

Skills and Competencies

Strong organizational and time management skills.

• Ability to manage multiple referrals in a fast-paced environment.

• Excellent written and verbal communication skills.

• Strong attention to detail and documentation accuracy.

• Sound judgment and ability to follow established decision-making protocols.

• Ability to work effectively within a multidisciplinary team.

• Proficiency in Microsoft Office applications and case management systems.

• Cultural competency and commitment to trauma-informed practice.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.

• Primarily office-based work.

• Prolonged periods of sitting and computer use.

Work Environment

• Office setting within a child welfare services program.

• Moderate noise level.

• Exposure to emotionally sensitive situations related to child welfare services

• Occasional standing, walking, and light lifting (up to 25 pounds).

• Ability to travel locally as required.

Salary : $23