What are the responsibilities and job description for the Order Processing Specialist position at Comrise?
Duration: 12 Months
Your role:
• Order Management:
o Oversee the entire order-to-delivery process for assigned customer accounts.
o Ensure accurate and timely entry of customer orders into the system.
o Using dashboards and reports, monitor and track orders to ensure timely delivery and fulfillment.
• Customer Relationship Management:
o Act as the main point of contact for customer inquiries related to orders including but not limited to written requests and phone inquiries.
o Develop and maintain strong relationships with key customer accounts.
o Understand process and system complexities to resolve customer issues and concerns professionally in a timely and effective manner.
o Understand the customer’s internal processes and business needs while delivering solutions within our established processes and business requirements.
• Coordination and Collaboration:
o Work closely with sales, marketing, logistics, and production teams to coordinate order fulfillment.
o Communicate order status, delays, and any issues to customers proactively.
o Collaborate with the finance department to resolve any billing or payment issues.
o Conduct meetings and presentations to educate healthcare professionals about our processes, systems, and self-service tools.
• Data Management and Reporting:
o Maintain accurate records of customer orders, accounts, interactions, and transactions.
o Generate and act on reports that provide order status, delivery performance, and customer satisfaction.
o Analyze order data to identify trends, issues, and opportunities for improvement.
• Process Improvement:
o Ability to adapt to rapidly changing processes and environments
o Identify areas for improvement in the order management process.
o Implement best practices to enhance efficiency, accuracy, and customer satisfaction.
o Participate in cross-functional projects aimed at improving the overall order-to-cash process.
Your expertise:
• Education and Experience:
o Bachelor’s degree in Business Administration, Supply Chain Management, or a related field or equivalent experience.
o Minimum of 2-5 years of experience in order management, customer service, or account management.
• Skills and Competencies:
o Strong understanding of order processing and supply chain management principles.
o Proven track record of success in account/customer management.
o Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
o Comfortable working in ambiguity: able to adjust priorities quickly, learn fast, and stay productive through frequent change
o Brings a positive, solutions-first attitude: stays steady under pressure and helps the team stay grounded during high-volume or high-change periods.
o Enjoys special projects and taking ownership: raises hand for new initiatives, testing, documentation, and process fixes
o Detail-oriented with strong organizational and time-management skills.
o Ability to work independently and as part of a team.
o Problem-solving skills with a proactive approach to addressing issues.
Preferred qualifications:
• Experience in the healthcare or medical device industry.
• Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to understand complex healthcare products and services and effectively communicate their value to customers.
• Experience in identify problems and trends and successfully implementing solutions, including process improvements and system enhancements.
Salary : $25 - $28