IT Service Management Specialist

Overview

CTG is seeking to fill an IT Service Management Specialist opening for our client in New York, NY.

This position is responsible for monitoring job flows controlled by the CA Workload Automation DE (dSeries) scheduling system. The jobs being run executed on either a z/OS mainframe, UNIX, or PeopleSoft server. The position preferably requires knowledge of tools and utilities that run under z/OS, PeopleSoft, and/ or UNIX. The technician must be able to respond quickly to job failures by determining the general cause of the problem and contacting the appropriate on-call staff member for remediation. The candidate will also be required to occasionally migrate software to the production and/or test environments. Other duties included documenting problems, setting up job flow dependencies, and executing/troubleshooting test flows.

Preferred Skills: 

• Extensive experience working in Production Control with mainframe or mid-range computer
• Familiarity with establishing job dependencies
• Experience troubleshooting JCL errors, using GDGs, and utilities such as File-AID and IDCAMS
• Knowledge of CA Workload Automation DE or similar enterprise scheduling package
• Knowledge of z/OS JCL and TSO/ISPF
• Experience with mainframe compile, link, and bind procedures
• Familiarity with file transfer protocols such as FTPS and/or Connect: Direct
• Excellent communication (oral and written), interpersonal, organizational, and analytical skills.
• Strong understanding of standard SDLC methodologies
• Knowledge of IMS, D82 Knowledge of UNIX
• Knowledge of PUTTY, WinSCP
• Familiarity with Rational Tools (ClearQuest and ClearCase) Familiarity with MS-Word and Excel
• Knowledge of PeopleSoft People Tools (Process Monitor)

Experience:

• 3 - 5 years of related scheduling experience with a Windows-based scheduling system.
• 5 years' experience escalating and documenting critical job failures and schedule problems.
• 5 years of experience with hands-on work with executing and performing preliminary
• troubleshooting activities involving: scheduler, batch processes, and cycle flows.

Minimum Qual Requirements

1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;
2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations
3. Education and/or experience which is equivalent to "1" or"2"above.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!