What are the responsibilities and job description for the IT Service Management Specialist position at NYC IT Inc?
We are looking for an experienced Job Administration / Production Control Technician to support a government technology environment in New York City.
This role is ideal for professionals with experience in production control, job scheduling, batch processing, mainframe operations, UNIX, or PeopleSoft environments.
Key Responsibilities
- Monitor production job flows using CA Workload Automation DE (dSeries) or a similar scheduling platform.
- Monitor jobs running across z/OS, UNIX, and PeopleSoft environments.
- Troubleshoot job failures and identify the general cause of production issues.
- Escalate critical failures to appropriate technical teams.
- Establish and maintain job-flow dependencies.
- Execute and troubleshoot test flows.
- Document production issues, job failures, and scheduling problems.
- Support batch processes and cycle flows.
- Perform occasional software migrations to production and test environments.
Qualifications
- 3–5 years of related scheduling/production control experience.
- 5 years of experience troubleshooting and documenting critical job failures and scheduling issues.
- 5 years of hands-on experience with schedulers, batch processes, and cycle flows.
- Experience with CA Workload Automation DE, z/OS, JCL, TSO/ISPF, UNIX, PeopleSoft, or related technologies is highly preferred.
- Strong communication, analytical, organizational, and problem-solving skills.
Preferred Technical Skills
- CA Workload Automation DE / dSeries
- z/OS and JCL
- TSO/ISPF
- GDGs, File-AID, IDCAMS
- Mainframe compile, link and bind
- UNIX
- PeopleSoft / PeopleTools / Process Monitor
- FTPS / Connect:Direct
- PuTTY / WinSCP
- IMS
- ClearQuest / ClearCase
- Microsoft Word and Exce
Education
Bachelor's degree in Computer Science, Engineering, or a related field with relevant experience, or an equivalent combination of education and experience.
Schedule
3 consecutive days per week | 7:30 AM – 8:00 PM
The schedule includes weekends and holidays and rotates between Monday–Wednesday and Thursday–Saturday on a predetermined schedule.
Work Authorization
We only hire individuals who are authorized to work in the United States. Eligible candidates include U.S. citizens, Green Card holders, and individuals with valid U.S. work authorization visas.
Please submit your updated resume and highlight your experience with production control, job scheduling, batch processing, mainframe/UNIX environments, and troubleshooting.
Salary : $77,000 - $87,000