IT Analyst II

Overview

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for an IT Analyst II.

Type: Contract
Job Title: IT Analyst II
Location: Charlotte, NC
Candidates must be able to commute and work onsite in Charlotte, NC
Pay Rate: Based on experience
Work Hours: M-F 8am-5pm
Education: Bachelor's Degree or equivalent experience

Description

Seeking an experienced IT professional to provide high-touch technical support to executive-level and administrative staff. This fully onsite position requires advanced troubleshooting, exceptional customer service, and the ability to quickly resolve hardware, software, mobile device, and connectivity issues in a fast-paced corporate environment.

Responsibilities

• Provide proactive, high-touch IT support to executives and administrative staff, including C-suite leadership.

• Troubleshoot, research, isolate, and resolve complex hardware, software, desktop, mobile device, and connectivity issues.

• Support Windows, Mac, Microsoft Office, Teams, Outlook, and other enterprise applications.

• Deploy, configure, maintain, and troubleshoot laptops, smartphones, tablets, and other approved computing equipment.

• Support iPhone and Android devices, including data transfers and Microsoft Intune configurations.

• Provide remote support and assist with home wireless networks and internet connectivity as needed.

• Create and maintain Incident, Task, Request, and Problem records; identify recurring issues and escalate appropriately.

• Serve as a technical liaison between IT teams and business units and recommend process improvements.

• Prioritize work according to established service levels and meet IT support metrics.

• Participate in an after-hours/on-call rotation, including potential 24x7 support for select executives.

• Travel domestically as needed; occasional international travel may be required.

• Perform other related duties as assigned.

Qualifications

• 5 years of experience in desktop, infrastructure, or end-user IT support, preferably in a corporate environment.

• Advanced troubleshooting and problem-solving skills across Windows, Mac, mobile devices, applications, and connectivity.

• Strong experience supporting iPhone, Android, Microsoft Intune, device configuration, and data transfers.

• Executive/C-suite support experience strongly preferred.

• Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.

• Ability to work effectively under pressure, respond quickly to customer needs, and manage multiple priorities independently.

• Strong organizational skills, attention to detail, and ability to prioritize workload with minimal supervision.

• Ability to work independently and collaboratively while maintaining professionalism, confidentiality, and strong business ethics.

• Flexible and adaptable approach to supporting new, non-standard, and changing technologies.

• Strong written, verbal, and interpersonal communication skills.

• Willingness to participate in an on-call rotation and provide occasional after-hours support.

• This position does not support immigration sponsorship.

Additional Information

• No third party resumes will be accepted.

• Drug testing and/or other employment-related inquiries may be conducted.

• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors).

• CTG is an Equal Employment Opportunity employer.

• CTG is an E-Verify Company.

To be considered for this opportunity, please apply directly through our website by clicking the link below.