What are the responsibilities and job description for the POS Technical Support position at Computer Enterprises, Inc.?
Job Details
POS Technical Support
W2 Contract
Hybrid (3 days on site 2 days remote)
Pittsburgh/Dallas/Naples
Job Summary
Responsibilities
Core Skills (Must-Haves)
Bonus Skills (Nice-to-Haves)
Experience Requirements
Industry Experience Requirement
Education
#ZR
W2 Contract
Hybrid (3 days on site 2 days remote)
Pittsburgh/Dallas/Naples
Job Summary
- Provide technical helpdesk support for restaurants and POS systems
- Assist with L3 help ticket escalations
- Collaborate with internal teams on documentation and data dictionary creation
Responsibilities
- Support internal team with HD ticket escalations
- Produce and maintain data dictionary for terms, formulas, and KPIs
- Troubleshoot technical issues related to POS and CRM platforms
- Contribute to workflow automation initiatives
- Communicate technical information clearly to non-technical stakeholders
Core Skills (Must-Haves)
- CRM
- Troubleshooting
- Helpdesk
- POS
- Data Dictionary
Bonus Skills (Nice-to-Haves)
- MongoDB
- Programming languages
- Other CRM platforms (e.g., Salesforce, Dynamics, HubSpot)
- Workflow automation
Experience Requirements
- 1 to 5 years in technical support or helpdesk roles
- L2 helpdesk experience or above
Industry Experience Requirement
- Technology background preferred
- Experience in restaurant or POS support advantageous
Education
- Bachelor's degree in a technical or analytical field
#ZR
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