What are the responsibilities and job description for the Technical Support Specialist position at Rentvine?
- Actively accepting applications 11/24 - 12/8
- Starting interviews week of the 12/16
Rentvine is the fastest-growing property management software company in the industry, ranked #60 on the 2025 Inc. 5000 list. Our powerful, cloud-based platform helps property managers streamline operations, reduce manual work, and deliver a better experience for tenants and owners. Behind that innovation is a team-first culture that puts people at the center. We care deeply about building a company where smart, driven individuals can grow, feel supported, and do the best work of their careers. Our people aren't just part of our success—they're the reason for it.
About The Role
The Technical Support Specialist is responsible for delivering exceptional customer service and technical assistance to clients using our property management software. This role ensures that customers can efficiently utilize the platform to meet their business needs by addressing inquiries, troubleshooting issues, and providing guidance. The ideal candidate will have a strong problem-solving mindset, excellent communication skills, and a passion for helping customers succeed.
What You'll Do
- Customer Assistance: Respond to customer inquiries via phone, email, or chat promptly and professionally, ensuring high satisfaction rates.
- Troubleshooting: Diagnose and resolve software issues, escalating complex problems to higher-level support or engineering teams when necessary.
- Product Knowledge: Stay up-to-date with the software’s features, updates, and integrations to provide accurate information to customers.
- Training & Guidance: Assist customers with onboarding, product training, and best practices to optimize their use of the software.
- Documentation: Create and update knowledge base articles, FAQs, and support documentation to enhance self-service options for customers.
- Feedback Loop: Gather and relay customer feedback to product and development teams to contribute to continuous improvement.
- Ticket Management: Prioritize and manage support tickets efficiently using the company’s support platform.
- Collaboration: Work closely with sales, training, and product teams to ensure a seamless customer experience.
- Experience: 1 year in a customer support or technical support role, preferably in the property management industry.
- Skills:
- Strong problem-solving and troubleshooting abilities.
- Excellent verbal and written communication skills.
- Familiarity with CRM, help desk tools, and property management software is a plus.
- Education: Bachelor’s degree or equivalent experience in business, technology, or a related field.
- Other Requirements:
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- A customer-first mindset with a passion for delivering solutions.