What are the responsibilities and job description for the Human Resources Assistant position at Compunnel Inc.?
Role: HR Assistant II - JOB ID: MEHDC5784336
Tampa FL USA (Hybrid)
Description:
Job Description: Responsible for providing administrative support by documenting employee data changes, performance reports and communications.
Qualifications: Bachelor's Degree HR Contact Center Support to include answering inbound phone calls, creating cases, payroll inquiry support, other administrative duties as assigned.
The role is more of a high caliber customer service representative and maintaining data versus a typical HR role
Attention to detail and critical thinking skills are a must Potential for extensions Use of case management software and call management software preferred.
ServiceNow for Case Management.
Microsoft Outlook/Teams/Excel experience.
Looking for at least 5 years of experience
Spanish language skills highly preferred.
• Call Center
o Answer and field all types of calls that come in – provide assistance and/or direction.
• Payroll Support
o Closely partner with Payroll team as it relates to inquiries
o Field employee and HR payroll questions to properly direct them to the right resolution
• Day-to-day Support
o Provide One HR expertise and support to the HR community and employees
o Tuition Reimbursement processing
o Employee Verifications
o Policy Questions & Compliance and Policy Acknowledgements
Service Now experience along with payroll inquiry resolution.
Customer Service experience preferred.
Success Factors experience helpful
don’t need to know how to process payroll, rather understand logic of how timekeeping and payroll works to be able to answer employee questions.
Prior contact center experience and inbound phone calls case management.
Calls can be related to pay inquires, LOA, etc.
Salary : $20 - $22