What are the responsibilities and job description for the Customer Support Consultant -- CHADC5943183 position at Compunnel Inc.?
The Customer Support Consultant will support software subscription billing operations by providing customer-facing assistance, processing orders and contracts, maintaining accurate subscription records, and resolving billing-related inquiries. The role will serve as a Tier II support resource for software subscription billing questions and will collaborate with internal stakeholders and cross-functional teams to ensure billing accuracy, data integrity, process compliance, and timely customer support. The ideal candidate will have strong attention to detail, excellent communication and analytical skills, customer service experience, and proficiency in data entry and Excel.
Key Responsibilities
• Serve as a customer-facing billing representative for software subscription billing inquiries.
• Act as a Tier II support resource for customer questions related to software subscription billing and invoices.
• Communicate with customers regarding billing inquiries associated with software invoices and monthly statements.
• Record and track all customer-facing tasks.
• Create entries, credits, and cancellations for software products and services.
• Update and maintain customer subscription details and accurately reflect customer requests.
• Reconcile invoice discrepancies and collaborate with internal teams to resolve issues promptly.
• Process new contracts and orders in accordance with standard operating procedures and applicable compliance requirements.
Salary : $25 - $26