What are the responsibilities and job description for the Sales & Customer Support Coordinator position at HANCOCK LUMBER COMPANY, INC?
Hancock Lumber is passionate about its people-first and values-driven culture. Enjoy competitive pay, excellent benefits, and something that's becoming harder to find: time outside of work. With no nights and no weekends, you'll have more time for yourself and your family while being part of a highly engaged and supportive team.
At Hancock Lumber, we call this role Inside Sales Support. This position plays a key role in supporting contractors, builders, remodelers, homeowners, and the sales team throughout the customer journey. The role focuses on customer service, order coordination, project support, communication, and ensuring customers receive the products and information they need to keep projects moving forward.
This is not a commissioned sales role. Instead, you'll work closely with Account Managers, Project Pros, Counter Pros, delivery teams, vendors, and customers to help create an exceptional customer experience while supporting profitable sales growth.
What You'll Do
- Support contractors, builders, remodelers, and homeowners throughout the ordering and project process.
- Assist customers by phone, email, and in person with product questions, order updates, and project needs.
- Prepare quotes, enter orders, coordinate special orders, and monitor customer requests.
- Partner with Account Managers and Project Pros to support customer projects and business relationships.
- Coordinate with yard, delivery, purchasing, and vendor partners to ensure materials are available and delivered accurately.
- Follow up on quotes, orders, backorders, and customer inquiries.
- Maintain accurate customer, pricing, and order information within company systems.
- Develop knowledge of building materials, product applications, and contractor needs.
- Help identify solutions that meet customer project requirements while supporting company sales goals.
- Work collaboratively with location employees to provide a seamless customer experience.
- Follow all safety policies, procedures, and company standards.