Customer Service Representative

Key Responsibilities

• Manage Electronic Data Interchange (EDI) orders, including reviewing, editing, validating, and processing transactions.
• Update customer item cross-references, including UPCs, buyer UPCs, conversions, and customer-specific product codes.
• Identify and resolve EDI-related issues such as Advanced Shipping Notice (ASN) discrepancies and invoice errors.
• Process, audit, and manage customer orders within JDE, ensuring compliance, inventory availability, and timely fulfillment.
• Allocate inventory to customer orders and monitor overdue shipments through Log Pro and related systems.
• Coordinate inventory allocation and scheduling for product launches, Back-to-School (BTS), Back-to-Business (BTB), and promotional events.
• Serve as the primary point of contact for assigned customer accounts.
• Respond to customer inquiries regarding inventory availability, order status, backorders, shipment schedules, and company policies.
• Monitor and resolve stock shortages, delayed shipments, and customer-specific order requirements.
• Provide proactive communication to customers regarding order shortages, delays, and fulfillment issues.
• Audit and resolve customer non-compliance charges and deductions.
• Maintain and update customer account information, including Customer Master Address Book records.
• Manage customer preference settings, delivery schedules, payment terms, and product allocation parameters.
• Maintain Billing ID files and support new product launch activities.
• Set up and manage base pricing for products within the JDE workflow system.
• Prepare, analyze, and distribute monthly customer scorecards and On-Time In-Full (OTIF) performance reports.
• Update customer portals with order status, shipping information, and product availability details.
• Ensure all activities comply with company policies, customer requirements, and industry standards.
• Act as a liaison between customers, Account Managers, Distribution Centers, and transportation providers.
• Coordinate the processing of returns, refusals, and customer claims in accordance with company standards.
• Track open orders from receipt through final delivery to ensure timely fulfillment.
• Provide supporting documentation to the Credit Department to facilitate accurate credit issuance and inventory adjustments.
• Assist in resolving transportation and delivery-related issues.
• Work closely with Account Managers, Supply & Demand Planners, Distribution Centers, Production Teams, Credit Departments, and EDI/IT teams.
• Support continuous improvement efforts related to order management, customer service, and operational efficiency.
• Maintain accurate records and documentation of customer interactions and order activity.

Required Qualifications

• 2 years of experience
• Bachelor's Degree
• Customer Service Certification
• Supply Chain Certification
• Order Management Certification
• ERP-related Certification
• English
• French

Skills

• JD Edwards (JDE)
• Electronic Data Interchange (EDI)
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Outlook
• Retail Link
• Staples Partner Portal
• SPS Commerce Customer Portal
• Order Management Systems
• Log Pro
• Customer Service
• Order Management
• Supply Chain Support
• Relationship Management
• Analytical Problem Solving
• Organizational Skills
• Prioritization
• Multitasking
• Attention to Detail
• Independent Work
• Written and Verbal Communication
• Cross-functional Collaboration
• Retail Industry Experience
• Consumer Products Industry Experience
• Manufacturing Industry Experience
• Distribution Industry Experience
• Order Fulfillment
• Inventory Allocation
• Transportation Coordination
• Compliance Processes
• Customer Scorecard Reporting
• Major Retail Customer Support

Schedule

Start date: 2026-10-12

Next Steps

Shortlisted candidates will receive an email from eximius.ai@compunnel.com with instructions to complete a required screening step. Completion of this screening is mandatory to be considered for the role.If you do not receive this email after applying, please contact our Talent Expert at aman.shendage@compunnel.com.

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.