What are the responsibilities and job description for the IT Help Desk Analyst position at Community 1st Credit Union?
Join Community 1st Credit Union as an IT Help Desk Analyst and be at the forefront of technological innovation! This position offers the unique opportunity to solve complex problems and enhance our digital landscape. You'll collaborate with a team of passionate professionals who value teamwork and excellence, allowing you to grow your skills in a dynamic environment. Your contributions will ensure our systems run smoothly, fostering a culture of connectivity and efficiency.
Benefits package includes: Medical, Vision, Dental, Flexible Spending Account, Education Reimbursement, Life Insurance, PTO, Paid Volunteer Time, Sick Time, and an amazing 401K plan (10% company contribution). C1st is proud to consistently be rated as a Top Workplace in Iowa.
This position will be located in office in Ottumwa, Iowa.
YOUR DAY TO DAY AS A IT HELP DESK ANALYST
As an IT Help Desk Analyst at Community 1st Credit Union, you will be responsible for providing prompt and friendly technical support to our team and members. Each day, you will handle incoming service requests via phone, email, or in-person, ensuring queries are resolved efficiently. You will assist in troubleshooting hardware and software issues, guiding users through step-by-step solutions. Additionally, you will document all interactions in our ticketing system, track resolutions, and escalate complex issues when necessary. Collaborating with other IT team members, you'll participate in ongoing training and development opportunities to refine your skills and stay updated on the latest technologies. Your role will be vital in maintaining the organization's technology infrastructure.
WHAT WE'RE LOOKING FOR IN A IT HELP DESK ANALYST
To excel as an IT Help Desk Analyst at Community 1st Credit Union, strong problem-solving skills are essential. You should possess excellent communication abilities, both verbal and written, to effectively assist and educate users facing technical challenges. You must demonstrate empathy and patience while addressing inquiries or resolving issues.
Adaptability is important, as you will encounter diverse challenges that require quick thinking and creativity. Proficiency in critical thinking will help you analyze problems and implement timely solutions. Additionally, being a team player with a collaborative spirit will enable you to work seamlessly with colleagues across departments.
Finally, a commitment to continuous learning and an eagerness to stay informed about emerging technologies will greatly contribute to your success in this role.
READY TO JOIN OUR TEAM?
At C1st, employees are not only encouraged to get involved in their communities - but they are also actively supported, as C1st offers paid volunteer time for all employees. If you're looking to join a team that makes a difference both at work and in the community, C1st is the place for you.
If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you!